Company Letshego Holdings Limited
Reference # Head of Group Shared Services
Published 27/06/2021
Contract Type Permanent
Salary Market Related
Location Gaborone, South East, Botswana
Introduction
WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
To provide leadership, direction and vision in the development, implementation and delivery of a substantial and diverse shared service portfolio of activity across the Group, and the high performance and comprehensive integration and coordination of these activities with a strategic client focused, service excellence delivery orientation.
Specification
Experience
•15+ years’ experience of managing and leading the provision of a support service in a large organisation.
•At least 5 years in a senior leadership capacity.
•Proven experience in leading an operational transformation program and high performance service and culture change.
•Proven experience in creating strategic plans aligned with high-level organisational goals; and leading the achievement of strategic goals and objectives through the delivery of high quality customer focused services.
Critical Deliverables /Core Accountabilities and Responsibilities
•Creates and executes a clear strategy for the Shared Services activities that delivers high quality, effective services.
•Directs the overall performance of services to ensure efficiency and effectiveness.
•Drives the development, implementation and continual review of robust policies, frameworks, and operational and service delivery plans to ensure the effective management of the portfolio of activities, compliance with relevant legislation, policy and guidelines, and effective risk management.
•Drives effective budgeting, business planning, and programme evaluation frameworks to optimise the delivery of the Shared Services programmes and services.
•Collaborates with the relevant stakeholders to deliver effective governance across the Shared Services portfolio of activities and across the Group as a key participant in critical planning and decision-making processes.
•Develops portfolio and fosters strong relationships with key stakeholders and establishes service terms, performance standards and feedback channels.
•Evaluates and responds effectively to highly sensitive and contentious issues to ensure that financial, reputational, and business risks are minimised.
•Achieves a culture of innovation, continuous improvement and excellence in customer service, performance and safety across a diverse portfolio of activities and services, and a substantial and diverse workforce.
•Drives the implementation of feedback systems to drive customer service excellence.
Requirements
Qualifications
•A Bachelor’s Degree in Business, Accounting, Human Resources or equivalent combination of education and experience required .
•Postgraduate qualification and/or a recognised professional credential relevant to the role.
Job Closing Date 10/07/2021
CLICK HERE TO APPLY ONLINE
- This job has expired!
Related Jobs
Get daily latest jobs in your email
- Account Management (1)
- Accounting (21)
- Administration (17)
- Advisor (1)
- Agent (1)
- Agriculture (2)
- Analyst (8)
- Architect (1)
- Artisan (11)
- Assessor (1)
- Asset Management (2)
- Assistant (3)
- Auditing (9)
- Banking (3)
- Beauty Therapist (1)
- Blasting Assistant (1)
- Blockman (1)
- Board Positions and Memberships (1)
- Boilermakers (3)
- Bookkeeper (1)
- Branch Manager (4)
- Business Development (6)
- Butchery (1)
- Call For Applications (1)
- CAREGIVER (1)
- Carpenters (1)
- Cashier (3)
- CHANCELLOR (1)
- Chef (8)
- Chief Operating Officer (1)
- Civil Engineer (1)
- Civil Engineers (1)
- Cleaner (4)
- Clerical (1)
- Clerk (5)
- Client Service (2)
- Coach (1)
- Communication (1)
- Compliance (1)
- Construction (6)
- Controller (1)
- Cook (1)
- Coordinator (6)
- Corporate Services (1)
- Counselling (3)
- Customer Relations (1)
- Customer Service (1)
- Cutter (1)
- Designer (2)
- Diamond Polishers (2)
- Diesel Plant Mechanic (1)
- Digital Marketing (1)
- DIRECTOR (1)
- Doctors (3)
- Drill Rig Jobs (2)
- Drivers (13)
- Economist (1)
- Education (12)
- Electric Engineer (3)
- Electrical Engineer (2)
- Electrical Technician (1)
- Electrician (8)
- Engineering (21)
- Executive (3)
- Extra Heavy Duty Driver (1)
- Farm Manager (1)
- Farm Workers (7)
- Fashion Designers (1)
- Field Assistants (1)
- Field Technician (1)
- Finance (2)
- Finance Manager (5)
- Financial Controller (1)
- FITTER (2)
- Fitter & Turner (1)
- Foreman (1)
- Gatekeeper (1)
- General Manager (2)
- General Worker (4)
- Grader (1)
- Graduate Trainees (1)
- Graphic Designer (2)
- Greaser (1)
- Groundsman (1)
- Handler (1)
- Handyman (2)
- Head (2)
- Health & Safety (3)
- Health Care (6)
- Healthcare Assistants (1)
- Heavy Duty Plant Mechanic (1)
- Hospitality (2)
- HR Officer (1)
- Human Resources (8)
- ICT (2)
- Information Systems (1)
- Information Technology (8)
- Inspector (1)
- Insurance (5)
- Internship (3)
- IT (6)
- IT MANAGER (1)
- Judge (1)
- Labourer (2)
- Landscaping (1)
- Lecturers (6)
- Legal (2)
- Maintenance (1)
- Maintenance Assistant (1)
- Maintenance Engineer (2)
- Maintenance Manager (2)
- Maintenance Planner (3)
- Management (10)
- MANAGER (6)
- Managing Director (5)
- Manufacturing (1)
- Marketing (1)
- Mechanic (1)
- Mechanical Engineer (2)
- Mechanics (5)
- Media (1)
- Medical (2)
- Medical Officer (1)
- Merchandiser (1)
- Mining (2)
- Music (2)
- NGO (1)
- Nightwatchman (1)
- Nursing (5)
- Office Assistant (1)
- Officer (2)
- Operations (3)
- Operations Manager (2)
- Operator (6)
- Pastor (4)
- Payroll & Adminisration Officer (1)
- Personal Assistant (1)
- Pharmacists (9)
- Pharmacy Technician (1)
- Physiotherapist (1)
- Plant Manager (4)
- Polisher (3)
- Principal (1)
- Procurement (1)
- Production Manager (3)
- Professor (3)
- Program Officer (1)
- Project Foreman (1)
- Project Management (3)
- Public Health (1)
- Quality Assurance (3)
- Quality Control (1)
- Quantity Surveyors (2)
- Radiographer (2)
- Receptionist (3)
- Recruit Privates (2)
- Research Specialist (1)
- Retail (2)
- Risk Officer (1)
- Safari (1)
- Safety (2)
- Sales & Marketing (14)
- SALES AGENTS (1)
- Sales Consultant (2)
- SALES EXECUTIVE (1)
- Sales Person (1)
- Sales Representative (4)
- Scientist (1)
- Secretary (1)
- Security (1)
- Security Guards (4)
- Senior Research Scientist (1)
- SHE Officer (4)
- Shop Assistant (1)
- Site Agent (4)
- Site Foreman (1)
- Site Manager (1)
- Social Media (2)
- Social Media Management (1)
- Social Work (2)
- SPECIALIST (3)
- Store Manager (1)
- Supervisor (6)
- SURGEON (1)
- Surveyor (5)
- Tailor (1)
- Tax (2)
- Teacher Aides (1)
- Teachers (17)
- Technical Manager (1)
- Technician (14)
- Trainer (1)
- Training Officer (1)
- Translator (1)
- Veterinary Services (2)
- Warehouse Officer (1)
- Welder (1)
- welding and fabrication (1)
- Worker (1)
- Workshop Foreman (1)
- Workshop Manager (1)