ICT OFFICER (FIXED-TERM CONTRACT – 6 MONTHS)
Main Purpose of the Job
Reporting to the Finance Manager, the incumbent will implement the following:
- Perform first-level diagnosis and troubleshooting support to end-Users and customers.
- Receives calls and inquiries, provides support in accordance with established processes and document incidents and remedies
- Provides maintenance of the computing environment by analysing requirements, resolving problems, installing hardware and software solutions.
- Is responsible for ICT administration and internal support of the BVI desktops, laptops, mobile devices (tablets, smartphones, etc.), printers and related equipment.
- Works under minimal supervision
- Is responsible for the backup of all BVI IT processes.
- Maintains and ensures the security of BVI
Administrator’s passwords
WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
- Provides technical advice on all matters related to the procurement of IT equipment and software
Key Performance Areas
- Optimal availability of ICT installations and services thereon
- Incident Management
- Customer Service
Position Requirements:
- Education:
- A relevant ICT Degree is required.
- Professional/Technical:
- ITIL V3 Foundation required
- Experience:
- Minimum 5 (five) years’ experience as a support IT Officer:
- Supporting network infrastructure in LAN and WAN
- Supporting Windows Desktop (in particular Windows 7 & 10 or later)
- Supporting Microsoft Office Suite (Office 2013 and later)
- Supporting Office 365 technology or later
- Supporting using remote access tools
- Supporting hardware, in particular personal computers, telephones, laptops, audio and visual equipment, printers and mobile devices (tablets, smartphones, etc.)
- Knowledge of firewall, virus management and network security
- Customer service experience in a Service Desk environment
- Competencies:
- Takes a disciplined approach to problem solving
- Team player; involve peers in discussing possible solutions and contributing factors
- Combine fact and evidence with judgement and intuition to develop the best solution
- Seeks opportunities to develop skills and knowledge and attend appropriate learning activities and transfer knowledge to users
- Has energy and drive – is results driven
- Sets personal goals and strives to achieve them
- Has a commitment to following through; believes in own ability to achieve
- Organised and systematic
- Arranges time and tasks so that all activities can be delivered when required
- Has relevant ICT information available for those who need it.
More Information
-
JOB APPLICATION DETAILS
APPLICATION INSTRUCTIONS:
Applications with certified copies of certificates and CVs containing two names of referees and their contact details should reach the address below not later than 15th July 2021.
Human Resource Manager
Botswana Vaccine Institute
Plot 6385/90 Lejara Rd. B/Hurst Industrial
P/Bag 0031
Gaborone.
NB: Only shortlisted candidates will be responded to.
Source:The Botswana Gazette 07 July 2021
Please say that you got this job advertisement through Jobs Botswana
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