CONTACT CENTRE SPECIALIST
Job Location: Gaborone
JOB SUMMARY
WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
- The Contact Centre Specialist ensures that Mascom has optimal resources, infrastructure and systems to support the achievement of exceptional customer experience through the contact centre.
KEY PERFORMANCE AREAS
- Contact Center Management
- Customer Experience
- Customer Support Management
- Analytics and Reporting
- Training Support
- Partnership and Collaboration
- Team Management
- Project Management
- Quality, Safety and Environment Management
Minimum Education or Qualifications:
Bachelor’s degree or equivalent – Preferable in Business Management.
Competencies:
- Customer Relationship Management
- Service Delivery Management
- SLA Management
- Escalation Management
- Customer Service Metrics and Analytics
- Product and Services Knowledge
- Contract Management
- Vendor Management
- Customer Database Management
- Complaint Management
- Customer Query and Request Fulfilment
- Contact Centre Experience
- Project Management
- Problem Solving and Analytical Thinking
- Commercial Acumen and Organizational Awareness
- Customer Orientation and Stakeholder Management
- Initiative and Drive
- Self-Discipline and Resilience
- Communication
- Conflict Resolution/ Management
- Diversity and Inclusion
- Stress Management
- Teamwork/ Collaboration
- Supervision and Delegation
Key Skills and Experience:
- Overall, 3-4 years’ experience in a business operating in a service environment
- Experience in call center environments will be advantageous (both inbound and outbound)
More Information
-
JOB APPLICATION DETAILS
APPLICATION INSTRUCTIONS:
Application Instructions:
Kindly note that we do not accept hand delivered applications and will only get in contact with shortlisted candidates.
If you meet the above requirements please send your cover letter, CV and certified copies of academic certificates to [email protected]
Closing Date: Thursday, 12 August, 2021
Please say that you got this job advertisement through Jobs Botswana
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