Job Expired

Collections Team Leader D – IRC204609 at Botswana, Gaborone, Botswana in FNB Botswana Centralised Collections
Ends 09 Sep 2021

purpose

Enables a team of collectors to ensure they achieve quality and productivity targets by leveraging resources and support functions optimally.

experience and qualifications

Minimum qualification : Grade 12.
Preferred Qualification : NQF5 banking diploma (advantage).
Experience : 2-3 years collections experience.

responsibilities

Achieve monthly Team targets with specific focus on early arrears, non-performing loans and post write-off recoveries.
Ensure legal action for non-performance by either customer, executor, surviving spouse or trustees were done by Collectors.
Leading, coaching and developing teams.
Ensure performance targets are met.
Assist with day to day operations and ad hoc projects as required Contributes to overall success of BU deliverables.
Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate, for the teams to meet objectives.
Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
Comply with governance in terms of legislative and audit requirements.
Maximise productivity through optimal utilisation of available resources (including human resources) for the Collection Department of the Ban.
Carry out collections processes within mandate, meeting SLA targets and quality standards, manage escalations and complaints.
Plan and manage performance, skills development, talent and culture of team in order to improve innovation and achieve efficiencies.
Manage own development to increase own competencies.

WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE