Group Service Delivery Manager (ICT) (JB1136)
Midrand
R65 000 – R75 000 CTC per Month
WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
Experienced Service Delivery Manager required to take full responsibility for managing national service contracts, driving the resolution of all technical issues and to act as the primary point of contact for clients.
Responsibilities:
Client and Stakeholder Management
Maintain positive relationships with customers by identifying customer needs and oversee service delivery.
Assess customer feedback and establish, improve, and refine services. Assist in management and measurement of conformance to service level agreements
Building partnerships and liaise with team leaders to determine the company’s services, delivery criteria, and solutions for issues that arise. Primary service interface and point of escalation.
Provide a service plan to manage and aggregate all relevant services. Understand the contract life cycle, SLA (Service Level Agreement) preparation and evaluation.
Create service delivery analytics, track service metrics and communicate client reports.
Team and Performance Management
Lead the maintenance teams, nationally, managing conflict, and ensure that the team’s processes and tasks are carried out efficiently.
Schedule and chair regular operational service meetings.
Ensure performance management and skills development for the team. Be accountable for the output and performance of the team. Coach, motivate, reward, counsel and discipline employees.
Operational Excellence
Honing and leading improvement team for the delivery infrastructure. Manage projects, tracking progress and KPIs.
Participate in audit compliance reviews and action appropriately
Ensure all RFOs (Ready for Occupation) and RCA (Root Cause Analysis) documentation is updated and submitted.
Identify and analyze contract delivery issues raised, resolved and identify trends. Control the quality-of-service delivery.
Recruiting and On-boarding Team Members
Take the lead in recruiting, selecting, training quality employees. Ensuring that proper training takes place for all new hires.
Requirements:
8+ years’ experience in in a similar role specific to the ICT industry
4 + year project management experience
Knowledge and experience in organizational effectiveness and operations management
Knowledge of business and management principles and practices
Ability to work in a high pressure, stressful and fast paced environment while remaining professional at all times
More Information
-
JOB APPLICATION DETAILS
APPLICATION INSTRUCTIONS:
Please email CV to [email protected] and quote JB1136 in the subject line
Please say that you got this job advertisement through Jobs Botswana
- This job has expired!
New Job Alert
Never miss a chance!
Let us know your job expectations, so we can find you jobs better!
Get daily latest jobs in your email
- Account Management (1)
- Accounting (12)
- Administration (11)
- Agriculture (2)
- Analyst (3)
- Architect (1)
- Artisan (1)
- Assessor (1)
- Auditing (3)
- Banking (2)
- Beauty Therapist (1)
- Blasting Assistant (1)
- Board Positions and Memberships (1)
- Bookkeeper (1)
- Branch Manager (1)
- Business Development (6)
- Call For Applications (1)
- Carpenters (1)
- Cashier (2)
- Chef (7)
- Civil Engineer (1)
- Cleaner (3)
- Clerical (1)
- Clerk (1)
- Communication (1)
- Compliance (1)
- Construction (6)
- Cook (1)
- Coordinator (2)
- Corporate Services (1)
- Counselling (3)
- Customer Relations (1)
- Customer Service (1)
- Designer (1)
- Diamond Polishers (2)
- Diesel Plant Mechanic (1)
- DIRECTOR (1)
- Doctors (3)
- Drivers (10)
- Economist (1)
- Education (9)
- Electric Engineer (3)
- Electrical Engineer (1)
- Electrician (4)
- Engineering (17)
- Executive (4)
- Extra Heavy Duty Driver (1)
- Farm Workers (4)
- Field Assistants (1)
- Field Technician (1)
- Finance (1)
- Finance Manager (2)
- Financial Controller (1)
- FITTER (1)
- Fitter & Turner (1)
- Gatekeeper (1)
- General Worker (2)
- Graduate Trainees (1)
- Graphic Designer (2)
- Greaser (1)
- Handler (1)
- Handyman (2)
- Head (1)
- Health & Safety (3)
- Health Care (6)
- Healthcare Assistants (1)
- Heavy Duty Plant Mechanic (1)
- Hospitality (1)
- Human Resources (5)
- Hydrogeologist (1)
- ICT (1)
- Information Systems (1)
- Information Technology (7)
- Insurance (5)
- Internship (3)
- IT (2)
- IT MANAGER (1)
- Labourer (2)
- Lecturers (5)
- Legal (2)
- Machine Operator (1)
- Maintenance Assistant (1)
- Maintenance Engineer (2)
- Maintenance Manager (1)
- Maintenance Planner (2)
- Management (10)
- MANAGER (3)
- Managing Director (2)
- Manufacturing (1)
- Marketing (1)
- Mechanic (1)
- Mechanical Engineer (2)
- Mechanics (2)
- Media (1)
- Medical (1)
- Medical Officer (1)
- Merchandiser (1)
- Mining (2)
- Music (2)
- NGO (1)
- Nightwatchman (1)
- Nursing (4)
- Officer (2)
- Operations (1)
- Operations Manager (2)
- Operator (1)
- Optometrist /Optician (1)
- Pastor (1)
- Pharmacists (6)
- Pharmacy Technician (1)
- Physiotherapist (1)
- Plant Manager (2)
- Principal Officer (1)
- Procurement (1)
- Production Manager (2)
- Professor (3)
- Project Management (2)
- Public Health (1)
- Quality Assurance (3)
- Quality Control (1)
- Radiographer (1)
- Receptionist (2)
- Retail (2)
- Safari (1)
- Safety (1)
- Sales & Marketing (13)
- SALES AGENTS (1)
- SALES EXECUTIVE (1)
- Sales Manager (1)
- Sales Representative (2)
- Secretary (1)
- Security (1)
- Security Guards (3)
- SHE Officer (1)
- Shop Assistant (1)
- Site Foreman (1)
- Social Media (2)
- Social Media Management (1)
- Social Work (2)
- Store Manager (1)
- Supervisor (4)
- SURGEON (1)
- Surveyor (3)
- Tailor (1)
- Teachers (5)
- Technician (9)
- Trainer (1)
- Translator (1)
- Welder (1)
- Workshop Foreman (1)
- Workshop Manager (1)