Job Expired
CREDIT RECOVERIES MANAGER – IRC204721
To manage and implement Credit Recoveries strategy at an operational level.
WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
The individual will be responsible for, but not limited to the following;
- Engage customers to educate, obtain and provide feedback on service provision and follow up on customer complaints to resolve them within agreed turnaround times in line with the FNBB customer service standards to achieve acceptable customer satisfaction index and BPR
- Plan, implement and review people and business processes to drive optimal utilisation of available resources and improve department performance.
- Develop, align and implement end-to-end processes toward operational, process, quality, standard and service optimisation monitor and ensure adherence to agreed turnaround times on submission of reports (Monthly Portfolio reports, Committee reports as stated)
- Continuous and active engagement with all schemes to manage credit risk arising from Retrenchments, liquidations, and resignations
- Monitor and ensure compliance to processes and procedures and take corrective measures for non-compliance thereby minimizing losses on limit management (quality assurance)
- Monitor and manage Credit and Operations process breakdowns that leads to technical arrears and take appropriate action in line with mandate
- Monitor and update team on developments in regulatory, policy and business processes to ensure compliance with the changes
- Comply with governance in terms of legislative and audit requirements
- Perform other ad-hoc collections and credit related duties as when requested
- Ensure reports are actioned, checked and signed off for any exceptions and correctness
- Engage with team to identify targeted learning needs and support skills and competency development, provide emotional and technical support, plan and follow up training set by the Bank (AML, POPI, or as directed)
Education & Experience:
- A Business Degree or a tertiary degree in a related field
- At least 5 years collections experience
- 3 years management experience will be an advantage
Competencies & Skills:
- Presentation skills
- Teamwork
- Time and self-management
- Monitoring & evaluation
- Participative leadership
- Drive for results
- Judgement and decision making
Interested applicants are requested to log onto
https: www.firstrandjobs.mobi/ and upload their curriculum Vitaes (CVs) no later than 9th September 2021.
- This job has expired!
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