COLLECTOR (x2 positions) – FNB Botswana

1. COLLECTOR (2*) 2 YEAR FIXED-TERM CONTRACT – IRC204718

Reporting to the Team Leader, the successful incumbent will be required to recover outstanding arrears through engaging customers telephonically.

Duties and responsibilities include, but are not limited to:

• Collect arrears and negotiate acceptable payment arrangements and settlements, in line with the mandate
• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners
• Contribute to the development & improvement of area-specific standards, procedures and processes to ensure continued quality and service improvement
• Report on transactional and process activity progression within set guidelines to provide timely information for decision making
• Carry out collections processes within the mandate, meeting all targets and quality standards.
• Comply with governance in terms of legislative and audit requirements.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
• Deliver exceptional service through educating the client, offering an appropriate solution and ensuring the relationship is maintained
• Contribute to the successful implementation of change initiatives by providing support related to own area of specialisation

Education & Experience:

• Advanced Diploma in Business, Commerce or Management Studies (degree would be an added advantage)
• 1-2 years’ experience in a similar environment

Competencies & Skills:

• Computer literate
• Sense of urgency
• Good verbal, communication, and interpersonal skills
• Attention to detail
• Ability to resolve problems quickly and efficiently
• Displays accountability for his/her duties
• Ability to manage sound relationships with all stakeholders, providing timeous feedback

Interested applicants are requested to log onto

https: www.firstrandjobs.mobi/ and upload their Curriculum Vitaes (CVs) no later than 9th September 2021.