Giesecke+Devrient Currency Technology
G+D Currency Technology ensures values in a world of change. As a leader in currency technology in all key areas of the cash cycle, we are constantly maximizing productivity, efficiency, and profitability-while redefining the themes of security and service for all partners along the cash cycle.
POSITION: Field Technician XI
WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
LOCATION: Botswana Service
REPORTING TO: Manager
Employment type: Permanent
JOB SUMMARY STATEMENT: The candidate that will be occupying this position will be the support contact responsible for making use of specialised technical tools to address and attend to all technical issues experienced at our customer site. He/she will be site based at Giesecke and Devrient SA in Botswana.
KEY PERFORMANCE AREAS (DUTIES & RESPONSIBILITIES):
- Maintain customer relationships
- Must be able to adhere to and meet with all Customer Service Level agreements
- To Repair, Service and Maintain machines at customer sites on a shift basis
- To assist with troubleshooting and customer complaints
- Action and close all calls within customer Service Level Agreements and Mean Time to Respond/Repair
- Complete administration within time frames as per policies
- Able to develop and prepare reports providing feedback on service interventions
- Must be able to identify opportunities on improving work processes and recommend appropriate action or solutions
- Manage all allocated boot stock (spare parts etc.)
- To assist with various projects as directed by management
- To comply with and maintain Minimum Quality Standards
- Prepared to work shifts and extended working hours on a regular, ad-hoc and short notice basis
BASIC REQUIREMENTS
- Must be living in or willing to relocate to Botswana
- Must be in possession of a vehicle
- Must be in possession of a valid driver’s licence
ACADEMIC QUALIFICATIONS:
- N6 / National Diploma/ Degree in Electrical Engineering
- A + and N + Qualification
EXPERIENCE:
- 5 Years High Speed Sorting or 8-10 years Electro-mechanical working experience preferably in the Banknote Processing Industry
- Essential to have experience in dealing with customers at multiple levels
- Must be able to work unsupervised and with a sense of urgency
PERSONAL ATTRIBUTES:
- Strong communication and open personality
- Must be able to communicate fluently and write reports in English
- Act with integrity and professionalism;
- Following instructions & procedures;
- Adhering to principles and values;
- Cope with pressure;
- Good administrative skills;
- Be able to work in a team as well as independently;
- Accuracy and attentiveness to detail;
- Ability to excel and exceed customer expectations in a pressurised production driven environment
More Information
-
JOB APPLICATION DETAILS
APPLICATION INSTRUCTIONS:
CLOSING DATE: 17th September 2021
EMAIL YOUR CV TO: [email protected]
While the company's recruitment policy stipulates that all positions will be advertised provision is also made for appointments to be made in accordance with the company's succession
planning strategy and practice when filling vacancies.
If you do not hear from us within 7 days after closing date of the position, please consider your application unsuccessful
Please say that you got this job advertisement through Jobs Botswana
- This job has expired!
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