CAREER OPPORTUNITY – EXTERNAL ADVERT
BotswanaPost is on a journey to excellence with the aim to build a high performance and people centered organization that is fit-to-serve and fit-to-grow. The organisation invites suitably qualified, innovative, results orientated and self-driven individuals to apply for the positions described below and join a team of professionals to drive service excellence.
IT SUPPORT ANALYST (GABORONE) – BPS 33/2/3 Vol. 1 (19)
WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
JOB SUMMARY
To undertake effective support of BotswanaPost IT Infrastructure and Applications, providing a high-level of technical expertise to resolve major comp lex live business problems to ensure customer satisfaction. Advise on IT issues relating to service provision and engages other IT and Business resources to ensure effective provision of IT Services for the business.
The position directly reports to Team Leader IT Applications Support (Systems Administration).
POSITION REQUIREMENTS
Key Responsibilities:
- Address IT Services issues relating to service provision and engage other IT and business resources to ensure effective provision of IT Services for the business
- Provide a high-level of technical expertise to resolve major complex live business problems to ensure customer satisfaction
- Contribute to development of policies, standards and procedures that guide users in everyday activities
- Implement and maintain change, release, problem, and incident management processes to reduce turnaround times and improve service delivery
- Provide problem management support services in line with ITIL or any agreed process compliance to minimize impact of problems on the business
- Maintain high standards of good housekeeping and safety are established and maintained throughout the IT environment to reduce risk related to human health Provide the customer with access to a multi-channel support service (e.g. on-site, client, phone, web and mobile) to enable timely resolution of issues
- Establishes and maintains sound, professional relationships with customers
- Comply with all IT services policies and procedures when installing or upgrading IT Services Applications (i.e. every aspect of IT software or hardware meant to provide IT services to the organization) for higher efficiency.
- Install, test and audit hardware and software systems and configure the computers to ensure effective and secure systems.
- Provision and use of appropriate logging and monitoring tools that ensure service delivery and SLA compliance.
- Attend to network and systems issues escalated by the VC Support to ensure the requirements for IT service availability are met.
Qualifications:
- Degree in Computer Science, Information Technology, or technology industry specific professional qualifications.
Experience:
- A minimum of 3 years’ experience in an IT support environment.
- Broad knowledge of IT Service Management and Control Techniques (ITIL – Service Management essentials). Knowledge in PC hardware and peripherals, mobile device hardware, networking, and troubleshooting hardware and network connectivity issues.
Competencies:
- Good communication and interpersonal skills
- Good organizational and coordination skills & Proactive and decisive Innovativeness Analytical skills
- Troubleshooting skills
- Time Management Reporting and Administrative
BENEFITS
BotswanaPost offers attractive salaries and benefit packages that are commensurate with qualifications and experience.
More Information
-
JOB APPLICATION DETAILS
APPLICATION DETAILS
APPLICATION INSTRUCTIONS
Only candidates who meet the above requirements need to apply by enclosing an application letter, detailed curriculum vitae, copies of certified certificates and Omang/ID to:
Chief Human Capital Officer
BotswanaPost P.O. Box 100
Gaborone OR email a complete application to: [email protected] All applications must be submitted on or before 16th June 2022.
NOTE: Please note that we only contact shortlisted candidates.
Please say that you got this job advertisement through Jobs Namibia
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