Porter – Protea Hotel by Marriott Masa Square

CAREER DEVELOPMENT OPPORTUNITY

 

Protea Hotel by Marriott Masa Square is inviting suitably qualified candidates to apply for the following position:

 

JOB TITLE:  Porter

REPORTING TO: Front Office Manager

EMPLOYMENT STATUS: Permanent

 

Main Responsibilities

• Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
• Supply guests or travellers with directions, travel information, and other information such as available services and points of interest.
• Receive and mark baggage by completing and attaching claim checks.
• Greet incoming guests and escort them to their rooms.
• Assist physically challenged travellers and other guests with special needs.
• Act as part of the security team at transportation terminals, hotels, or similar establishments.
• Deliver messages and room service orders, and run errands for guests.
• Explain the operation of room features such as locks, ventilation systems, and televisions.
• Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.
• Transport guests about premises and local areas, or arrange for transportation.
• Compute and complete charge slips for services rendered and maintain records.
• Page guests in hotel lobbies, dining rooms, or other areas.
• Pick up and return items for laundry and valet service.
• Inspect guests’ rooms to ensure that they are adequately stocked, orderly, and comfortable.
• Ensure full adherence to Company processes and procedures.
• To perform any other related duties assigned to you by Management.

 

 

Qualification and Experience required

• BGCSE or Cambridge Certificate
• Minimum of 1 years’ work experience in hospitality industry

 

Skills and Competencies required

• Ability to communicate with the customers,
• Excellent customer service
• Thorough attention to detail
• Able to work without supervision
• Good physical condition to walk and stand during an entire shift