PRODUCT SPECIALIST – ALPHA FULFILMENT CENTRE (x2 positions) – De Beers Group 627 views

The Product Specialist’s core responsibility is to provide end to end delivery of new product fulfilment, spanning both physical and digital products and services across: product demand, product intake, product process and product delivery.

The successful candidate should be competent in product lifecycles – spanning, testing and execution of early-stage product through to ramp up and delivery at scale.

The work of this role includes

TECHNICAL STANDARDS

• Use BI and Analytics tools to implement, maintain and improve reporting of non-standard products and adhoc project workstreams
• Oversee and supervise high technical level departmental processes by ensuring that goods are delivered as per the agreed schedule and quality standards.
• Manage the cyclical departmental reconciliation of non-standard stocks.
• Prepare the expected Bespoke, Pilot(s) and Non-Standard goods sight plan for review and sign off.
• Prepare product and pricing data to support client Bespoke Box creation
• Supports Breakthrough unit of Strategy & Innovation of De Beers UK with assessments and analyses of customer requests, paying attention to impact to the business while deriving the best value for both the business and clients
• Liaising with relevant teams to supply the necessary data for the provision of Bespoke, Pilot(s) and Non-Standard boxes.
• Translate Client requests and stock data into potential product opportunities
• Prepare and update the list of Product ideas from clients (pull) or GSS driven proposals (push) including the impact analysis on mixtures availabilities

OPERATIONAL EFFECTIVENESS

• Continuously collaborate with both internal and external stakeholders to determine priority of goods to be processed to ensure that customer needs are met.
• Perform quality checks at various stages within the pipeline to minimise the escalation of faults, to minimise rework and improve productivity.
• Update Stakeholders on progress against production plan, anticipate and report deviations, while recommending corrective actions.
• Perform technical trouble shooting across departmental processes to investigate, report and resolve irregular issues arising, as well as identifying areas for technical development and continuous improvement.

 PROJECT MANAGEMENT

• Develop and support project plans for operational efficiency workstreams and ensure regular deliverables to move the business forward.

PERFORMANCE MANAGEMENT

• Offer input and advice on Team Objectives to the Breakthrough unit of Strategy & Innovation of De Beers UK.
• Establish own development needs to ensure that skill base is aligned with the current and future requirements of the role
• Impart technical knowledge, explain and interpret processes by demonstration and discussion with a view to supporting continuous improvement of self and others.

 SHE, Risk Management and Business Integrity

• Ensure corporate governance requirements in technical, assurance, occupational health and safety, and environment are in place for projects and all staff (contract and permanent) and that equipment complies with governance, safety, and security standards and policies.
• Liaise with relevant management functions to ensure all relevant governance and assurance protocols are observed
• Ensure timely and appropriate incident reporting, management and investigation and implement required remedial action to maintain and restore standards
• Implement and participate in SHE campaigns as scheduled
• Participate in risk assessment processes

ACCOUNTABILITY / SECURITY

• Support the creation and development of policies, processes and procedures needed within the department as needed to achieve team and delivery targets and objectives
• Remain aware of, champion and adhere to all procedures designed to maintain security, integrity and confidentiality of the product and Company data, and individuals
• Escalate and report all non-compliances to Breakthrough unit of Strategy & Innovation of De Beers UK.
• Support the development of new procedures and existing procedures where necessary to match any new process / procedure as a result of testing of diamond systems, thereby ensuring ongoing relevance of all routine security and departmental working procedures designed to maintain security, integrity, and confidentiality of process, product and customers, following the appropriate lines of authority.

• A degree or equivalent

Experience

• Process optimisation experience (2+ years)
• Product delivery experience (2+ years)
• Data management experience (2+ years)
• Technology & instrument experience (2+ years)
• Diamond sorting knowledge and experience (2+ years)

Knowledge and Skills

• Knowledge of the DBGSS stock management systems, procedures and policies as well as the interdependencies between departments
• Computer literate on Microsoft Office suite
• Project Management Commercial awareness
• Excellent numeric, literacy and PC skills.
• Stakeholder management
• Time management & attention to detail skills
• Ability to prioritise workload whilst maintaining high accuracy within given time lines.
• Ability to work under pressure and manage flexible hours to meet deadlines
• Decisive and able to validate own reasoning
• Innovative and able to drive change
• Excellent interpersonal skills and the ability to work successfully within a team, liaising with people on various levels of the organisation