Health Risk Management Botswana (HRMB) exists to offer a comprehensive range of fully outsourced quality solutions, including medical aid administration and health risk management. The company caters to medical aids as well as large corporate clients. HRMB is searching for enthusiastic and highly driven individuals that can provide outstanding service to take on the following position:
- SERVICE MANAGER: CLIENT SERVICES
The successful candidate will manage the day–to-day planning, operations and problem-solving of a team of consultants to meet the required service level components, standards, and targets in order to ensure delivery of a consistently superior customer experience. This role will report into the HOD: Client Services.
KEY RESPONSIBILITIES INCLUDE:
WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
- Developing and maintaining Client Services as a fully-fledged business unit
- Ensuring consistent and excellent application of set standards by monitoring staff performance levels, checking quality of work and recommending corrective steps
- Compiling annual budget for group
- Route system related problems to relevant parties
- Generate, compile, and analyse productivity reports and statistics required as business information by the executive management
- Maintaining any changes to the Client Services systems, processes, and procedures
- Maintaining quality processes in accordance with ISO 9001:2008 standards
- Monitoring procedures/SOP’s regulating functions performed in the group
- Apply/monitor/maintain the National Reference Pricing List or Agreed Tariff List rules/amendments to rules and benefit structure per Scheme Plan
THE IDEAL CANDIDATE SHOULD:
- Have Diploma in Business Management or related field.
- At least 5 years’ experience in a Client Services environment
- At least 2 years’ general leadership experience.
- Have knowledge of medical scheme rules.
- Have knowledge of Siemens or similar telephone system.
- Excellent language skills – English and Setswana
- Be able to function independently as well as in a team.
- Have high level of computer literacy: MS Office Package.
- Have ability to liaise with external clients/members and service providers.
More Information
-
JOB APPLICATION DETAILS
APPLICATION DETAILS
Kindly send your application to [email protected]. Applicants must ensure that they submit a detailed curriculum vitae and provide names and contacts of at least two traceable referees.
Closing Date : 20 December 2022
Please say that you got this job advertisement through Jobs Botswana
- This job has expired!
Related Jobs
New Job Alert
Never miss a chance!
Let us know your job expectations, so we can find you jobs better!
Get daily latest jobs in your email
- Account Management (1)
- Accounting (12)
- Administration (8)
- Agriculture (2)
- Analyst (3)
- Architect (1)
- Artisan (1)
- Assessor (1)
- Auditing (2)
- Banking (2)
- Beauty Therapist (1)
- Blasting Assistant (1)
- Board Positions and Memberships (1)
- Bookkeeper (1)
- Branch Manager (1)
- Business Development (5)
- Call For Applications (1)
- Carpenters (1)
- Cashier (2)
- Chef (7)
- Civil Engineer (1)
- Cleaner (3)
- Clerical (1)
- Communication (1)
- Compliance (1)
- Construction (6)
- Cook (1)
- Coordinator (2)
- Corporate Services (1)
- Counselling (3)
- Customer Relations (1)
- Customer Service (1)
- Designer (1)
- Diamond Polishers (1)
- Diesel Plant Mechanic (1)
- DIRECTOR (1)
- Doctors (3)
- Drivers (9)
- Economist (1)
- Education (9)
- Electric Engineer (3)
- Electrical Engineer (1)
- Electrician (3)
- Engineering (16)
- Executive (4)
- Extra Heavy Duty Driver (1)
- Farm Workers (2)
- Field Assistants (1)
- Field Technician (1)
- Finance (1)
- Finance Manager (2)
- Financial Controller (1)
- FITTER (1)
- Fitter & Turner (1)
- Gatekeeper (1)
- General Worker (2)
- Graduate Trainees (1)
- Graphic Designer (2)
- Greaser (1)
- Handler (1)
- Handyman (2)
- Head (1)
- Health & Safety (3)
- Health Care (6)
- Healthcare Assistants (1)
- Heavy Duty Plant Mechanic (1)
- Hospitality (1)
- Human Resources (5)
- Hydrogeologist (1)
- Information Systems (1)
- Information Technology (7)
- Insurance (5)
- Internship (3)
- IT MANAGER (1)
- Labourer (2)
- Lecturers (4)
- Legal (2)
- Machine Operator (1)
- Maintenance Assistant (1)
- Maintenance Engineer (2)
- Maintenance Manager (1)
- Maintenance Planner (2)
- Management (10)
- MANAGER (3)
- Managing Director (1)
- Marketing (1)
- Mechanical Engineer (2)
- Mechanics (2)
- Media (1)
- Medical (1)
- Medical Officer (1)
- Merchandiser (1)
- Mining (2)
- Music (2)
- NGO (1)
- Nightwatchman (1)
- Nursing (4)
- Officer (1)
- Operations (1)
- Operations Manager (2)
- Optometrist /Optician (1)
- Pastor (1)
- Pharmacists (6)
- Pharmacy Technician (1)
- Physiotherapist (1)
- Plant Manager (2)
- Principal Officer (1)
- Procurement (1)
- Production Manager (2)
- Project Management (2)
- Public Health (1)
- Quality Assurance (3)
- Quality Control (1)
- Radiographer (1)
- Receptionist (1)
- Safari (1)
- Safety (1)
- Sales & Marketing (12)
- SALES AGENTS (1)
- Sales Manager (1)
- Sales Representative (2)
- Secretary (1)
- Security (1)
- Security Guards (3)
- SHE Officer (1)
- Shop Assistant (1)
- Site Foreman (1)
- Social Media (2)
- Social Media Management (1)
- Social Work (2)
- Supervisor (3)
- SURGEON (1)
- Surveyor (3)
- Tailor (1)
- Teachers (4)
- Technician (9)
- Translator (1)
- Workshop Foreman (1)
- Workshop Manager (1)