BRANCH OPERATIONS SUPPORT MANAGER – First Capital Bank 465 views

Be part of an exciting team that is looking at changing the Banking landscape.

If you are a self-starter and looking for a challenging, yet exciting opportunity to grow and develop new markets with First Capital Bank please submit your applications for the following position.

BRANCH OPERATIONS SUPPORT MANAGER

REPORTS TO

Head of Operations

JOB PURPOSE

• Overseeing operations of the bank’s branches while ensuring efficient and effective delivery of services to all customers daily.

KEY RESPONSIBILITIES

• Design and implement excellent branch customer service strategies.
• Acquire new clients by selling bank products and services offered to walk-in customers.
• Retain existing clientele by maintaining good relations and providing excellent service across branches.
• Ensure effective design and implementation of controls and procedures which comply with bank policies and standards, local Laws and regulations.
• Build, develop and motivate a high performing team committed to achieving success.
• Supervise and ensure that all accounts opened have the required KYC documentation.
• Benchmarking with other banks / branches to enhance performance.
• Ensure effective management of cash levels as well as its security.
• Evaluate weekly or monthly data and report results to bank management.

 

QUAUFICATION/EXPERIENCE

• Degree in Banking or related field
• At least 8 years post qualification experience of which 4 should be at relevant managerial level
• In-depth knowledge of Banking laws and regulations
• In-depth understanding of technical support systems
• Detailed understanding of the retail network business processes and operating procedures

KEY SKILLS & COMPETENCES

• People Management
• Communication and Presentation Skills
• Business Awareness
• Business Management
• Relationship Management
• Numerical Aptitude
• Problem Solver