IT TECHNICAL MANAGER – Nashua Botswana 830 views

DESCRIPTION 
Technique (PTY) LTD t/a Nashua Botswana is looking to employ suitably qualified and well-experienced individuals for the position of “IT TECHNICAL MANAGER” tenable in Gaborone, Botswana to manage the project design, initiation, implementation, and maintenance of networks and security aspects of Information Communication Technology (ICT) infrastructure.

PURPOSE OF THE JOB
⦁ The IT Technical Manager serves as the principal technology leader for the Nashua Botswana, providing the vision and leadership for developing and implementing information technology strategies and initiatives organization wide.
⦁ The IT Technical Manager is responsible for anticipating and maintaining a vision for the future technology needs of Nashua Botswana and its customers, and for recommending strategies, priorities, and projects that will best achieve the Nashua’s strategic goals and objectives.
⦁ The IT Technical Manager oversees IT department and staff, stays abreast of emerging technologies as well as innovative trends that can improve the IT department’s performance and best protect Nashua Botswana’s data.
⦁ The incumbent ensures that the IT department’s strategies and processes provide appropriate support to Nashua Botswana – wide goals, while creating and implementing IT policies, protocols, and standards.
⦁ The Director also develops and maintains the IT department’s budget and oversees contract negotiations with IT vendors, contractors, and service providers.
ESSENTIAL FUNCTIONS AND MAIN DUTIES
Strategic Planning and Vision for Information Technology Services
⦁ Lead the development of a strategic direction and vision for information technology services; gauge and anticipate the diverse needs of Nashua Botswana and its customers; monitor trends and innovations in the industry to meet those needs; develop and implement strategic short and long-term technology plans; and make actionable recommendations to Nashua Botswana management and stakeholders.
⦁ Implement and coordinate a Strategic Information Technology Plan that complements Nashua Botswana’s overall strategic goals.
⦁ Work collaboratively with Nashua Botswana’s executive committee and department leaders to develop and implement appropriate systems and procedures; work effectively with members of the management team, and staff, to keep them appropriately informed.
Planning and Project Management
⦁ Prepare and implement an annual business plan and budget for the IT department.
⦁ Formulate policies and procedures that will assist employees in utilization of new technology and systems and submit for approval.
⦁ Manage projects to meet agreed upon schedules and provide frequent project status reports; create and maintain project budgets.
⦁ Proactively review and update IT policies that intersect with technology and suggest revisions or additions.
⦁ Implement IT technology policies in a fair and consistent manner.
⦁ Meet regularly with Fund leadership across all departments for feedback on ongoing information technology initiatives.
⦁ Partner with operations’ leaders in providing ongoing training on IT technology and services; develop communication and roll out plans to staff.
Management of IT Staff
⦁ Develop and organize technology talent and a department organizational structure that is designed to meet Nashua Botswana’s current and future needs and demands.
⦁ Establish IT department goals, objectives, and operating procedures.
⦁ Provide leadership, guidance, and supervision to IT department staff, including Litigation Support, with the goal of providing the highest standards of customer service to Nashua Botswana.
⦁ Promote a working environment that fosters excellence, productivity, and high morale.
⦁ Ensure full-workweek, in-person coverage of IT across all offices.
⦁ Manage IT department annual performance appraisal process including development planning conversations to completion.
⦁ Conduct regular meetings with direct reports and departmental staff as appropriate.
⦁ Coordinate personnel issues with the Human Resources Business Partner.
Information Security
⦁ Ensure IT data security, risk management, disaster recovery and business continuity planning processes are in place and receive regular review for currency and adequacy, including system upgrades, maintenance, and back­ups.
⦁ Develop, update, and implement emergency response and recovery plans.
⦁ Proactively review ongoing network operations and demands to appropriately plan for Nashua Botswana’s future.
⦁ Enterprise network deployment, maintenance, and security configuration for Wi-Fi, LAN, and WAN networks.
⦁ WAN and firewall support.
⦁ Conduct NIST Cybersecurity Assessment
Data Governance
⦁ Lead data governance initiatives, including enterprise data mapping; establishment of systems of record; implementation of data classification framework; normalization of complex and disparate pools of data across the enterprise.
⦁ Develop and maintain governance policies and procedures related to Nashua Botswana’s mission and regulatory requirements.
⦁ Act as a liaison between business and IT functions, fostering the development of a spirit of governance and stewardship.
⦁ Incorporate data governance concepts into trainings; demonstrate the benefits of adopting effective data governance through presentations and similar opportunities.
Financial and Asset Management
⦁ Exercise diligent evaluation and careful budgetary management, including budget preparation.
⦁ Assess and identify cost effective investment of financial resources toward IT systems, staffing, daily operations, and product purchases.
⦁ Purchase software, hardware, supplies, and services in compliance with Nashua Botswana’s budget and purchasing process.
⦁ Maintain appropriate physical asset inventories of Nashua Botswana’s
hardware and software.
⦁ Maintain strong vendor relationships and manage contract and service agreements.
Telecommunications
⦁ Ensure that Nashua Botswana’s telecommunications functions operate continuously, including implementation of preventative maintenance, software and hardware updates, and examination of opportunities to increase productivity.
⦁ Manage Service Desk Requirements and Reporting Requirements.
⦁ Work with vendors or contractors to ensure system functionality meets the highest standards for Nashua Botswana.
⦁ Manage and coordinate DRaas, Cloud Migration and Cloud Backups.
⦁ Configuration and Utilization SIEM Solutions
End-User Support
⦁ Direct the development and delivery of training programs and resources for end users.
⦁ Ensure that the Help Desk is responsive to the needs of end users and provides exceptional customer service.
⦁ Solicit feedback from end users regarding their needs for new programs, training, and enhanced services.
⦁ Conduct regular surveys of Nashua Botswana’s personnel to collect feedback on performance of Help Desk, network operations, and future demands of Nashua Botswana.
QUALIFICATIONS
Education / Certification / Experience Required:
⦁ Bachelor’s degree in Information Technology and Computer Systems, or related discipline.
⦁ 10+ years in Printing Solutions and IT technologies.
⦁ 5+ years of experience in IT infrastructure, networking, engineering services, or similar experience.
⦁ A master’s degree in technology management would be advantageous.
⦁ Extensive experience in technical management and knowledge of (MCSE, MCSE Cloud Platform and Infrastructure, MS-Aure Administrator, CCNP- Enterprise, CCNP-Firewall, CCNA-Security, CCNA-Voice, Linux-RHELand Ubuntu and Vmware-VCP 5 or above.
⦁ Extensive client account and project management experience with demonstrated ability to plan and manage the execution of custom development projects and complex client engagements.
⦁ Proven track record of providing excellent customer service.
⦁ Exceptional communication and interpersonal skills.
Competencies Required:
⦁ Relationship Development: Able to relate with others, building credibility and rapport; build partnerships across organizational boundaries.
⦁ Service Orientation: Able to anticipate and respond to customer needs, concerns, or questions; guide the organization in developing customer centred culture; take the time to ‘seek to understand’ a customer’s needs.
⦁ Integrity: Able to protect confidential information; do what is right even when no one is watching; always demonstrate ethical conduct; question actions inconsistent with our values.
⦁ Problem Solving: Able to break problems/information down to systematically identify the cause of problems and make recommendations; recognize the need for additional information and ask questions to obtain it; generate options for action to address an issue or opportunity.
⦁ Teamwork: Able to collaborate with others to achieve team goals; participate in meetings so they are productive; share ideas and learn from others to build consensus.
⦁ Discipline: Able to maintain personal focus on efforts that will yield the greatest results; prioritize multiple tasks and demands; set priorities and allocate time and resources when faced with competing demands.
⦁ Accountability: Personal responsibility to learn from mistakes and create development plans; self-awareness to recognize personal strengths and weaknesses and work to improve.
⦁ Possess and maintain strong product/technology/industry knowledge.
⦁ Communicate clearly and professionally through effective listening, speaking, and writing skills. Articulate; writes clear and concise instructions, presentations, and communications. Able to speak and present information in front of customer groups at the senior level.
⦁ Strong business acumen, including understands budgets and capital expenditures, as well as how and why departments make financial decisions. Able to relate technology solutions to customer operating expenses.
⦁ Able to lead and influence internal and external resources to a stated objective without formal lines of authority.
⦁ Ability to effectively present a position, negotiate, and find win/win solutions.
⦁ Able to work effectively both independently and in a collaborative team environment.