Job Description
To lead a team within the client service environment as well as implementing the client service strategy and ensuring that the team operates within the specified parameters and exceptional service levels are maintained
- Achieve net profit growth for business
- Drive significant growth and profitability in the context of cost management
- Manage costs / expenses within approved budget to achieve cost efficiencies
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
- Manage existing clients and grow portfolio through making contact and generating leads
- Resolve all customer queries efficiently, and within agreed timelines.
- Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
- Maximise cross sell opportunities and strengthen client relationships
- Prepare business communication that is of a professional standard
- Provide sales support efficiencies and services in order to ensure retention of clients
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Enter all Qualified leads into the sales pipeline and maintain on a daily basis
- Develop Strategies to improve operational and cost efficiencies by tracking, controlling and influencing Sales and Service activities with the specific aim to increase sales and Service efficiencies of the team
- Develop materials and documentation including minimum standards, templates, guidelines, FAQ’s and processes
- Develop a deep understanding of the technical trends, market, competition and trends in the market
- Research and identify new entrants in the relevant industries (mobile, payments, finance etc)
- Assess opportunities and threats from these entrants
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
- Manage own development to increase own competencies
- Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies
Job Details
WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
Application Closing Date
15/07/23
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
CLICK HERE TO APPLY ONLINE
- This job has expired!
New Job Alert
Never miss a chance!
Let us know your job expectations, so we can find you jobs better!
Get daily latest jobs in your email
- Account Management (1)
- Accounting (12)
- Administration (10)
- Agriculture (2)
- Analyst (3)
- Architect (1)
- Artisan (1)
- Assessor (1)
- Auditing (3)
- Banking (2)
- Beauty Therapist (1)
- Blasting Assistant (1)
- Board Positions and Memberships (1)
- Bookkeeper (1)
- Branch Manager (1)
- Business Development (6)
- Call For Applications (1)
- Carpenters (1)
- Cashier (2)
- Chef (7)
- Civil Engineer (1)
- Cleaner (3)
- Clerical (1)
- Clerk (1)
- Communication (1)
- Compliance (1)
- Construction (6)
- Cook (1)
- Coordinator (2)
- Corporate Services (1)
- Counselling (3)
- Customer Relations (1)
- Customer Service (1)
- Designer (1)
- Diamond Polishers (2)
- Diesel Plant Mechanic (1)
- DIRECTOR (1)
- Doctors (3)
- Drivers (10)
- Economist (1)
- Education (9)
- Electric Engineer (3)
- Electrical Engineer (1)
- Electrician (4)
- Engineering (17)
- Executive (4)
- Extra Heavy Duty Driver (1)
- Farm Manager (1)
- Farm Workers (4)
- Field Assistants (1)
- Field Technician (1)
- Finance (1)
- Finance Manager (2)
- Financial Controller (1)
- FITTER (1)
- Fitter & Turner (1)
- Gatekeeper (1)
- General Worker (2)
- Graduate Trainees (1)
- Graphic Designer (2)
- Greaser (1)
- Handler (1)
- Handyman (2)
- Head (1)
- Health & Safety (2)
- Health Care (6)
- Healthcare Assistants (1)
- Heavy Duty Plant Mechanic (1)
- Hospitality (1)
- Human Resources (5)
- ICT (1)
- Information Systems (1)
- Information Technology (7)
- Insurance (5)
- Internship (3)
- IT (2)
- IT MANAGER (1)
- Labourer (2)
- Lecturers (5)
- Legal (2)
- Machine Operator (1)
- Maintenance Assistant (1)
- Maintenance Engineer (2)
- Maintenance Manager (1)
- Maintenance Planner (2)
- Management (10)
- MANAGER (3)
- Managing Director (2)
- Manufacturing (1)
- Marketing (1)
- Mechanic (1)
- Mechanical Engineer (2)
- Mechanics (2)
- Media (1)
- Medical (1)
- Medical Officer (1)
- Merchandiser (1)
- Mining (2)
- Music (2)
- NGO (1)
- Nightwatchman (1)
- Nursing (4)
- Officer (2)
- Operations (1)
- Operations Manager (2)
- Operator (1)
- Optometrist /Optician (1)
- Pastor (2)
- Pharmacists (6)
- Pharmacy Technician (1)
- Physiotherapist (1)
- Plant Manager (2)
- Principal Officer (1)
- Procurement (1)
- Production Manager (2)
- Professor (3)
- Project Management (2)
- Public Health (1)
- Quality Assurance (3)
- Quality Control (1)
- Radiographer (1)
- Receptionist (2)
- Retail (2)
- Safari (1)
- Sales & Marketing (13)
- SALES AGENTS (1)
- SALES EXECUTIVE (1)
- Sales Manager (1)
- Sales Representative (2)
- Secretary (1)
- Security (1)
- Security Guards (3)
- SHE Officer (1)
- Shop Assistant (1)
- Site Foreman (1)
- Social Media (2)
- Social Media Management (1)
- Social Work (2)
- Store Manager (1)
- Supervisor (4)
- SURGEON (1)
- Surveyor (3)
- Tailor (1)
- Teachers (6)
- Technician (9)
- Trainer (1)
- Translator (1)
- Welder (1)
- Workshop Foreman (1)
- Workshop Manager (1)