IT CORE BANKING AND APPLICATIONS ANALYST – Access Bank 300 views

There is an exciting career opportunity available at Access Bank for self-motivated individuals with outstanding integrity, a good track record of performance, excellent oral and written communication as well as strong interpersonal skills. As part of its growth strategy, the bank is looking for an expenenced candidate with suitable technical competencies to take up the following opportunity:

IT Core Banking and Applications Analyst, Gaborone
The incumbent will be expected to provide application and user support on Payments. Channels. Corporate Channels and Trading Applications. To deliver cost effective, consistent, and high-quality end user support for all bank’s Payments and Customer Channels Banking Applications users to continually evaluate business processes and improve productivity, efficiency, and turnaround time to customers.

Key Responsibilities

⦁ Ensure 24/7 high availability of the payments and Customer Channels Banking Applications.
⦁ Proactively define and meet the support needs of users.
⦁ Provide leadership to the Payments and Customer Channels Banking Applications users.
⦁ Manage/ drive enhancements requests on Payments and Customer Channels Banking Applications among the team members.
⦁ Ability to translate business designs and expectations to Payments and Customer Channels Banking Applications products.
⦁ Deliver support to business users and investigate and resolve application errors, data discrepancies and queries.
⦁ Work with the Super Users in identifying and proposing application system changes, better uses, enhancements and developments and liaising with appropnate vendors, users, and IT team.
⦁ Manage the relationship between the customers of IT and the various IT stakeholders to ensure a high level of customer satisfaction.

Key Requirements

⦁ Bachelor’s Degree in Information Technology or equivalent.
⦁ 3+ years’ experience in Banking and/or Retail and Corporate environment, or Expenence in IT Application support in banking environment.
⦁ Must be able to perform module wise reconciliation across five (minimum) modules of Flexcube.
⦁ Must have experience in system combination involving core banking applications, preferably Flexcube.
⦁ Application systems – expenence of recording and solving application support issues from customers, prioritizing requests, implementing, and communicating timely solutions, both in database and web environments.
⦁ Problem solving and good Analytical skills.
⦁ Open minded, flexible, and Creative.