Requirements
⦁ Minimum of 15 years in
Motor Industry (Motor Dealership’s)
⦁ Service manager / After Sales
Manager (Dealership Group Experience)
⦁ Kaizen Method Experience (Continuous Improvement) DMS Systems
BSI – Workshop System
SLM – Sales Lead
Management System Automate – Dealer Management System
⦁ Computer Literacy Window 10/Vista/XP
Ms Excel – Report Analysis /
Program Writing
MS Word
MS Notepad
MS PowerPoint
MS Outlook Express
Main Tasks & Responsibilities Staff
ST Establish yearly & quarterly staff training targets
ST. Maintain employee retention and satisfaction
ST Carryout yearly management performance appraisals
ST. Establish competitive compensation plan (wage structure) ST Establish performance and customer satisfaction-based incentive scheme
Customers
CS. Ensure Customer Satisfaction
& Retention
CS. Monitor Customer
Satisfaction Reports and Trends CS. Cultivate Business
Relationships (Retail and Fleet Customers)
CS. Ensure Customer Confidence
& Trust is enhanced through clean and orderly Operations
Market & Profitability OP. Increase Market Share OP. Ensure Departmental Profitability
OP. Monitor Expense Control OP. Meet Dealer’s Performance and Profit Guidelines
OP. Set Marketing Strategies to target new business and fleet companies
OP. Conduct weekly analysis of key performance indicators sales, service, parts GP’s and Expenses OP. Plan, organizes, lead and control departmental management operations OP. Set and monitor realistic and achievable departmental performance targets OP. Maintain Service and Parts Coordination through regular Meetings with Service / Parts Manager
Corporate Identity
Cl. Ensure facility standards and maintained (OEM) CL Meet manufacture’s performance and operational guidelines
Cl. Ensure efficient operations through providing adequate tools and equipment
CL Ensure high quality Sales, Parts & After sales service standards are met
Cl. Monitor Dealership Environmental and Safety Issues
More Information
-
JOB APPLICATION DETAILS
APPLICATION DETAILS
Please send your Qualifications and CV to: The Managing Director RO. Box 821 Gaborone
Please say that you got this job advertisement through Jobs Botswana
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