INFORMATION TECHNOLOGY OFFICER – ACHAP

VACANCY ANNOUNCEMENT

ACHAP is a Botswana indigenous not for profit organisation founded in 2000 is a public health and socio-economic Impact organization. The organization leverages Implementation Science to enhance governments response to health challenges by building capacity bottom up from community systems to district health and social delivery facilities for access to services and programmes. The organisation works both at notional and community level. At community level ACHAP works with a myriad of stakeholders that include district multi-stakeholders, community leaders, volunteers and community groups. Interventions are implemented with the active participation of key stakeholders in the community including beneficiaries
ACHAP seeks to appoint suitably qualified and highly motivated individuals with strong commitment to programme implementation to the following positions:

• INFORMATION TECHNOLOGY OFFICER (1 POSITION TENABLE IN GABORONE)

Job purpose
The incumbent will responsible for day to day operations and support of desktop systems, backup processes and security access processes ensuring business continuity and information security and provides end user training and support.

Roles and responsibilities
• Tests new software’s and system capabilities and oversees the issuance of equipment to users in accordance with the policy
• Tracks and communicates end user requests and incidents;
• Supports end users in resolving system problems;
• Configures network hardware like routers and switches,
• Upgrades and repaires computer networks,
• Troubleshooting network issues
• Implements network security measures and basic testing,
• Tracks and maintains information technology assets, including, but not limited to laptops/PCs, printers, backup tapes, scanners, telephones, training equipment, Toner, security access and moni tori ng systems;
• Ensures desktop and office equipment is well maintained and recommends replacement and/or refurbishment according to as¬set life and condition;
• Creates and maintains standard desktop software images and hardware configurations and ensures desktop standards ate properly documented;
• Manages the desktop environment insuring approved software is licensed, installed and configured in accordance with stan dords, software patches are applied, and desktop security is maintained;
• Supports local area network and ensures all cabling, network ports, and equipment are labeled and documented properly;
• Ensures security of data and backs up data and systems to en sure the organization is always in position to retrieve information when neeced;
• Safe guards the integrity of user data by performing database and storage operational tasks.
• Builds training curriculums and training materials for end users and conduct user training

Qualifications and experience
• Bachelor of Science Degree in Computer Science or related Field
• MTA, Azure, CISCO, COBIT, MCllr/MCSE Certification is pre¬ferred
• 4 years hands on experience in information technology environment

Knowledge, skills and attributes

• Attention to detail
• Problem solving
• Analytical skills
• Communication
• Trouble shooting