Casino Tables Manager – AVANI Hotels

Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

• Manage day to day operations of Table Games per shift in accordance with standard operational procedures as approved by the Casino Control Board of Botswana
• Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.
• Work closely with the Management to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management.

• Promote customer relations: handle customer complaints, deliver comp. service recovery, etc.
• Drive improved results through team embers development and training programs.
• Hire, train and develop employees to which include coaching, mentoring and appropriate performance management.
• Responsible for staffing and scheduling to meet business demands and ensure customer satisfaction.
• Provide visible leadership in gaming operation areas.
• Responsible for the overall integrity of daily operations.
• Conduct individual or group pre-shift meetings with team members and provide daily feedback.
• Address and manage complaints or concerns from team members.
• Effectively use, administer and manage rewards and recognition for front line team members.
• Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations.
• Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
• Develop, maintain and manage training programs.

• Handle customer complaints and support all customer service programs.
• Understand and adhere to regulatory, department and company policies and procedures.
• Make determinations regarding types of materials, supplies, or tools to be used.
• Effectively manage departmental expenses.
• Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.
• Protect and preserve assets of the company.
• Meet grooming and appearance requirements.
• Must adhere to regulatory, department and company policies.
• Perform all job duties in a safe and responsible manner.
• Perform other job related and compatible duties as assigned

• At least five (5) years’ experience in tables management
• Computer literate in Excel and MS Word
• Knowledge of all Tables related reports
• Customer service focus
• Strategic thinker and planner
• Strong interpersonal and communication skills