General Manager 5 Star Camp Delta, Botswana

We are now in search for a General Manager for this 5 star Lodge in the Delta, Botswana

 

KEY OUTPUTS:

•  Meet every guest and ensure they know who is looking after them
•  Ensuring all organizational requirements around delivering a unique company guest experience at the lodge is planned for and executed on a daily basis
•  Ensure our brand standards are always maintained in all areas that make up the guest experience
•  Represent the company brand in appearance and behaviour
•  Create an environment where the company culture is fostered
•  Innovate new ideas and ways to edge the brand and improve
•  Ensure that our culture of rewarding and recognizing of staff is followed through all levels of the lodge
•  Ensure that training & development of staff is coordinated

 

•  Ensure that controls and systems are in place to ensure the sustainability of the business as well as conserving our resources
•  Ensure the comapny Hospitality DNA is known by all
•  Relief for the Lodge Manger when on leave
•  Hosting alternative nights
•  Taking the lead on groups
•  Assist in placing and monitoring of all lodge operational stock orders
•  Overall responsibility for implementing service and hospitality training plan at lodge, including
•  Butler training
•  Housekeeping training
•  Any other service and hospitality training as needed
•  Overall responsibility for implementing service and hospitality training plan at lodge, including
•  Butler training
•  Housekeeping training
•  Any other service and hospitality training as needed

 

KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS):

•  At least 3 years relevant experience in a 5 star operation
•  Managerial experience key
•  Company Knowledge
•  Valid unendorsed drivers license essential

 

SKILLS REQUIRED:

•  MS office knowledge
•  Communication skills – with guests and fellow staff members
•  Lateral thinking ability
•  Initiative
•  Professional, courteous, hospitable to guests
•  Must be able to cope under pressure to meet guests needs
•  Leadership
•  Organizational abilities
•  Honest, have good integrity, proactive and driven person who has career ambitions
•  Good interpersonal skills
•  Passion for guest delight
•  Team player
•  Diligence and self-motivation to meet deadlines
•  Willingness/ability to share information and teach and inspire others
•  Wine & Food experience preferred

 

PREVIOUS WORK EXPERIENCE REQUIRED:

•  Experience in the service industry especially in dealing with guests and staff
•  Managerial experience
•  Finance experience (understanding management accounts, capex)
•  Understanding of company Field Experience
•  HR Knowledge

 

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable. If you have the knowledge, skills and required experience, this sounds like a challenge you are ready for I would love to hear from you. Please send me your CV with a recent face photograph, details of three contactable references and a letter motivating your application.