Job Purpose
Department: Information Communication Technology Services
Reports To: Chief Finance Officer (CFO)
Job Family: Information Technology / Internet-Based Technology
About the Company
Botswana Power Corporation
Job Purpose
To plan, lead and manage the operations and implementation of BPC’s Information Communication Technology (ICT) strategy, projects and services to facilitate the achievement of the Corporations strategic objectives.
Organization – The job holder works for a large organization with considerable ICT Processes.
Role – The job holder develops the long term organizational IT strategy.
Impact – The job holder works on Service Level Agreements (SLAs) that have direct and considerable impact on business results.
Principal Accountabilities/Responsibilities
Compliance
Develops ICT policies and procedures and monitors their implementation for area of responsibility within the organization.
Develops ICT policies and procedures and monitors their implementation for area of responsibility within the organization.
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Improvement / Innovation
Identifies shortcomings, then suggests and implements improvements to existing business practices, while developing and delivering projects or a work stream within the organization’s change management program with guidance from senior management.
Identifies shortcomings, then suggests and implements improvements to existing business practices, while developing and delivering projects or a work stream within the organization’s change management program with guidance from senior management.
Leadership and Direction
Manages output delivery for the Corporation’s ICT department by leading others.
Performance Management
Takes responsibility for implementing and coordinating performance management systems for ICT department within the organization.
Takes responsibility for implementing and coordinating performance management systems for ICT department within the organization.
Safety, Health and Environment
Delivers routine support services to others by using the organization’s safety, health and environment systems and protocols.
Delivers routine support services to others by using the organization’s safety, health and environment systems and protocols.
Strategic Planning
Manages the development and/or delivery of an element of the organization’s strategic planning.
Manages the development and/or delivery of an element of the organization’s strategic planning.
Budgeting & Costing
Takes responsibility for setting and managing ICT budget so that they align with organizational strategy.
Client & Customer Management
Manage relationships with strategic internal and external customers and act as their business partner, while typically using large support teams to ensure their satisfaction.Contract Management
Manages the delivery of a major part of the organization’s ICT contract management, while taking personal responsibility for mission-critical contracts.
Manage relationships with strategic internal and external customers and act as their business partner, while typically using large support teams to ensure their satisfaction.Contract Management
Manages the delivery of a major part of the organization’s ICT contract management, while taking personal responsibility for mission-critical contracts.
Data Management
Takes overall responsibility for designing, developing and delivering custom data management systems for the organization.
Takes overall responsibility for designing, developing and delivering custom data management systems for the organization.
External Communications
Develops and/or delivers a plan for significant aspects of external communications with guidance from senior management.
Internal Communications
Develops and/or delivers a plan for significant aspects of internal communications with guidance from senior management.
Develops and/or delivers a plan for significant aspects of internal communications with guidance from senior management.
Procurement
Performs prescribed procurement activities using existing procedures to support others.
Performs prescribed procurement activities using existing procedures to support others.
Project Management
Manages and delivers required outcomes for ICT major projects in order to support the overall project management strategy.
Qualifications
A recognized University Degree in Computer Engineering, Computer Science, Information Technology or Equivalent. Industry related certification and professional membership e.g. ISACA, IET is required.
Post Graduate will be an added advantage.
Post Graduate will be an added advantage.
Experience
Work Experience
A minimum of 8 years post qualification experience in ICT environment, of which 5 years should have been at management level.
A minimum of 8 years post qualification experience in ICT environment, of which 5 years should have been at management level.
Managerial Experience
A minimum of 5 years at management level.
Competencies
Behavioural Competencies (Skills)
Attention to Detail
Manages, tracks and attends to multiple pieces of information, bringing order and clarity. Specifically, monitors others’ work; for example, checking to ensure that procedures are followed.
Enterprise Perspective
The ability to understand the overall business strategy and how the shared work aligns with it; to use this understanding to explain the purpose of the work and to resolve conflicts within the business or within the collaborative team. Specifically, resolves conflicting team priorities, e.g. addresses and resolves conflict within the collaborative team by referring to the ultimate purpose of the organization and the way the purpose of the project or decision supports that ultimate purpose.
Dealing with ambiguity
Embraces change, anticipates and prepares for change, proactively adapts to opportunities or risks.
Continuous Improvement
Looks for incremental improvement in work processes and results by carefully reviewing and revising processes, learning from mistakes and implementing plans and actions to ensure success in the future and sustainability.
Decision Making
Makes decisions in difficult or ambiguous situations when the time is critical
Teamwork and Collaboration
Works cooperatively as part of a team and collaboratively with peers, internally and externally. Specifically, unifies the team; for example, promoting a friendly climate, good morale, and cooperation.
People Development
Builds capability of others by teaching, coaching and/or mentoring them to do an excellent job for the long-term. Specifically, coaches; for example, taking personal ownership for developing people.
Information Seeking
A desire to know more and seek information to inform decisions. Specifically, explores; for example, establishing the facts by digging deeper, asking probing questions and challenges first responses.
Customer Focus
Identifies and meets the needs of internal and external customers, being continually focused on outcomes for customers. Specifically, is a customer champion; for example, becoming a trusted advisor in the customer’s decision-making process.
Cross Functional Perspective
Demonstrates knowledge of different functions and business units and how various roles across these areas interact. Understands the needs, metrics, incentives and deliverables of other functions and business units and overall organizational governance. Specifically, understands impact of team’s work; for example, understanding how the proposed project or decision will impact other teams and units and their needs, perspectives or metrics.
Understanding Others
Takes an active interest in other people. Seeks to understand their individual perspectives and concerns and accurately hears the unspoken or partly expressed thoughts, feelings and concerns of others. Specifically, actively listens; for example, repeating what was heard to check understanding, particularly in difficult conversations.
Collaborative Influence
Win the hearts and minds of others across boundary collaborations and to do the right thing, regardless of formal authority. Specifically, facilitates short-term teaming; for example, pulling together individuals to team around a problem, crisis, or opportunity.
Team Leadership
Builds a high performing team by ensuring that the team is focused, motivated and inspired to achieve team objectives. Specifically, sets team direction; for example, communicating and sustaining a clear sense of purpose for the team.
Business Perspective
Has an understanding of the business context in which they are operating that informs planning and decision making. Specifically, understands and acts on market trends; for example, is aware of emerging competitors or context risks and takes action.
Holding People Accountable
Holds people accountable to standards of performance both in what and how they do it. Specifically, sets high expectations; for example, demanding higher levels of performance.
Organizational Systems Thinking
Considers and addresses the organization as a set of interacting systems so as to structure and align organizational ways of working to the strategy or organizational purpose. This is about changing structure, systems, processes (the ‘plumbing’ of the organization) – it is not the interpersonal aspects of leading change. Specifically, identifies areas for change; for example, diagnosing misalignment between the organizational structure or model and the desired outcomes.
Drive for Results
Focuses on assessing, measuring and improving performance. Shows drive and determination to meet short- and long-term goals. Specifically, strives to meet challenging goals; for example, setting ambitious, but realistic goals for performance improvement (for self and/or own team).
Strategic Thinking
Focuses on the long-term business strategy and aligns their thinking and planning accordingly. Specifically, clarifies and refines the strategy; for example, translating the overall strategy into actionable local changes or innovations.
Technical Competencies (Skills)
Audit
Uses comprehensive knowledge and skills to act independently while providing guidance and training to others on conducting system audits, identifying exceptions and developing specific solutions or recommendations.
Contract Management
Acts as the organization’s authorities and applies expertise to supervise the construction of assigned properties according to instructions.
Risk Management
Identifies, assesses, prioritizes and manages risks in a business process without supervision and provides technical guidance when required.
Knowledge Management
Works without supervision and provides technical guidance when needed on developing a knowledge management system that can help the organization achieve its goals by collecting and using the information, data and intellectual resources of its employees.
IT Implementation and integration
Applies expertise to act as the organizational authority on implementing, configuring and optimizing IT systems and services, while ensuring smooth integration with existing IT infrastructure.
Business Requirements Analysis
Applies expertise to act as the organizational authority on analyzing the business requirements that IT solutions must meet.
Data Management
Applies comprehensive knowledge and skills to work independently while providing guidance and training to others on acquiring, organizing, protecting and processing data to fulfill business objectives.
Policy and Regulation
Works without supervision and provides technical guidance when required on interpreting and applying knowledge of laws, regulations and policies in area of expertise.
Costing and Budgeting
Uses comprehensive knowledge and skills to work independently on costing, budgeting and finance tasks while providing guidance and training to others.
Planning and Organizing
Uses expertise to act as organizational authority on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.
Policy and procedures
Uses expertise to act as the organizational authority on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives.