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Emergency Assist 991 Job Vacancies

CALL CENTRE SUPERVISOR – Emergency Assist 991

Main Purpose: Coordinating, motivating, and leading a team of call centre agents Key Performance Area Monitoring calls to improve quality Managing and supervising day to day operations of the call centre Assessing call centre agents’ performance and suggesting corrective measures Ensuring adherence to policies and procedures etc Devise ways to optimize procedures and keep staff motivated Core competencies Fluent in

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