Role Purpose
The purpose of the role is to manage the front desk and provide efficient administrative support to ensure smooth daily office operations and a professional first point of contact for customers and visitors.
Job Summary
- Employer: AECI Water
- Job Type: Full-time
- Location: Gaborone, Botswana
- Category: Administrative
- Closing Date: 2026-10-13
Key Responsibilities
- Manage the reception area and ensure a professional and welcoming environment.
- Answer, screen and direct incoming telephone calls.
- Order stationery and liaise with service providers.
- Perform general administrative duties
- Coordinate deliveries, couriers and office supplies
- Support event co-ordination and meeting refreshments
- Timeously generate requisitions and receipt all purchased order on the ERP system
- Follow up on account queries and provide supporting documentation where required.
- Provide administrative support to management and various departments.
- Maintain accurate records and documentation.
- Stand-in duties for Storeman and Production Clerk
Requirements
- Matric / Grade 12
- Minimum 3 years’ experience in reception, office administration or a similar role.
- Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
- Experience in ERP system
- Excellent telephone etiquette and customer excellence
How to Apply
To apply, please visit: jobs.aeciworld.com
REF Code: 1638
Frequently Asked Questions
What qualifications or education do I need to become an Administration Assistant at a company like AECI Water in Botswana?
Most employers in Botswana require a minimum of a Botswana General Certificate of Secondary Education (BGCSE) or equivalent, with a certificate or diploma in Business Administration, Office Management, or Secretarial Studies being highly advantageous. Proficiency in Microsoft Office Suite and strong English communication skills are typically essential. Some companies may prefer candidates with prior administrative experience or additional certifications from institutions like ABM University or Botswana Accountancy College.
What are the typical day-to-day responsibilities of an Administration Assistant in Botswana?
Daily tasks usually include managing correspondence, scheduling meetings, maintaining filing systems, handling phone calls, and providing general office support to managers and departments. You may also process invoices, coordinate travel arrangements, and assist with inventory of office supplies. In Botswana's corporate environment, professionalism and punctuality are highly valued in all interactions.
How does workplace culture and employer expectations differ for administrative roles in Botswana?
Botswana workplaces emphasize respect for hierarchy, so addressing senior staff formally and following proper channels of communication is important. Punctuality, reliability, and discretion with confidential information are core expectations. Many companies also value community engagement and may expect participation in corporate social responsibility activities.
What career progression opportunities exist for Administration Assistants in Botswana?
With experience and additional qualifications, you can advance to roles such as Senior Administrator, Office Manager, Executive Assistant, or Operations Coordinator. Some professionals transition into HR, procurement, or project administration. Pursuing further studies through institutions like the Botswana Institute of Administration and Commerce can accelerate promotion prospects.
What benefits are typically offered to full-time Administration Assistants in Botswana?
Standard benefits usually include annual leave as prescribed by Botswana labour law, medical aid or health insurance contributions, and pension or provident fund schemes. Some employers may also offer funeral cover, performance bonuses, or professional development allowances. Specific packages vary significantly by company size and sector.
How should I apply for an Administration Assistant position, and what do Botswana employers look for in applications?
Submit a concise CV with a tailored cover letter highlighting relevant skills and local references, following the specific application instructions in the job posting. Employers in Botswana value clarity, honesty, and demonstrated reliability—ensure your contact details are correct and respond promptly to communications. Prepare for interviews by researching the company and practicing responses in English, as this is the primary business language.
