To provide efficient administrative and reception support, ensuring the smooth day-to-day operation of the physiotherapy clinic while delivering excellent customer service to patients.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Administration
- Closing Date: 2026-07-20
Key Responsibilities
- Welcome and assist patients and visitors professionally.
- Schedule, confirm, and manage patient appointments.
- Answer telephone calls, emails, and patient enquiries.
- Register patients and maintain accurate patient records.
- Process payments, issue receipts, and assist with billing.
- Maintain confidentiality of patient information.
- Manage filing, correspondence, and general office administration.
- Monitor office supplies and ensure the reception area is clean and organised.
- May be required to assist with the patient-related activities.
- Provide administrative support to the physiotherapist as required.
Requirements
- Certificate or Diploma in Business or Office Administration, or a related field.
- At least two (2) years’ experience in an administrative or receptionist role.
- Experience with healthcare or physiotherapy billing is an added advantage.
- Experience in a healthcare or physiotherapy setting is an added advantage.
- Excellent communication and customer service skills.
- Strong organisational and time management skills.
- Proficiency in Microsoft Office.
- High level of professionalism, confidentiality, and attention to detail.
- Ability to work independently and as part of a team.
How to Apply
Apply by email: admin@physiotherapytouch.co.bw
About the Company
Physiotherapy Touch Clinic is a dedicated healthcare provider offering comprehensive physiotherapy services in Gaborone, Botswana. The clinic specializes in treating a wide range of conditions, including musculoskeletal injuries, neurological disorders, sports-related trauma, and post-operative rehabilitation. With a focus on restoring mobility, reducing pain, and enhancing overall quality of life, their experienced therapists provide personalized treatment plans. Serving the community in Botswana, Physiotherapy Touch Clinic is committed to promoting recovery and long-term well-being through expert care and patient education.
Therapeutic Touch for Optimal Recovery and Wellness in Botswana.
Frequently Asked Questions
What educational qualifications are typically required for an Administration Assistant role in a physiotherapy clinic in Botswana?
Most employers in Botswana prefer candidates with a BGCSE (Botswana General Certificate of Secondary Education) and often a Certificate or Diploma in Business Administration, Office Management, or Secretarial Studies. Relevant experience in an office environment, especially healthcare, is also highly valued.
What are the common day-to-day responsibilities for an Administration Assistant in a physiotherapy clinic?
Daily tasks typically include scheduling appointments, managing patient records, handling inquiries, processing payments, and maintaining a tidy reception area. You would also assist physiotherapists with administrative support, ensuring smooth clinic operations.
What is the typical work culture and professional etiquette expected for an Administration Assistant in Botswana?
Professionalism, punctuality, and respect for colleagues and clients are highly valued in Botswana's work culture. A polite and helpful demeanor, good communication skills, and adherence to company policies are essential for success.
What are the realistic career progression opportunities for an Administration Assistant in a healthcare setting in Botswana?
With experience, an Administration Assistant can progress to roles like Senior Administrator, Office Manager, or potentially specialize in areas like medical billing or patient coordination. Further education in healthcare administration can also open more advanced opportunities within the sector.
What typical benefits package can one expect for a full-time Administration Assistant role in Botswana?
Standard benefits usually include annual leave, sick leave, and maternity leave as per Botswana labour laws. Some employers may offer medical aid contributions and, less commonly, pension fund contributions, depending on the company's size and policies.
How should one apply for this role in Botswana, and what qualities do employers typically look for?
Applications typically involve submitting a detailed CV and a cover letter tailored to the specific role, often via email or a company portal. Employers seek candidates who are organized, have strong interpersonal skills, are proficient with office software, and demonstrate reliability and initiative.