The Botswana Medicines Regulatory Authority (BoMRA) is a dynamic, fast-paced organization committed to the regulation of Human and Veterinary Medicines, Medical Devices, and Complementary Medicines & Cosmetics. We are driven by our core values of Integrity, Client Focus, Transparency, Excellence, and Collaboration with which we foster a high-performance culture that encourages collaboration and professional excellence. Joining BoMRA means being part of a team that prioritizes continuous learning and a positive impact on public health. We are looking for enthusiastic individuals to join our team in the following area.
Job Summary
- Type: contract
- Location: Gaborone
- Category: Information Technology
- Closing Date: 2026-06-02
Key Responsibilities
- Provide first-line support to users on system access, navigation, and basic troubleshooting.
- Log, track, and escalate system incidents and service requests to relevant support teams.
- Assist with system testing, updates, and verification of application functionality.
- Support monitoring of system workflows and report identified issues or irregularities.
- Serve as a contact point for users requiring assistance with business applications.
- Provide clear guidance and basic user training on system usage.
- Ensure timely and professional communication with internal and external users.
- Assist with user account administration and access management under supervision.
- Support basic system monitoring, data validation, and report generation activities.
- Maintain accurate records of support requests and resolutions.
- Work collaboratively with ICT staff, business units, and system vendors to resolve user issues.
- Assist in maintaining support documentation and user guides.
- Contribute to initiatives aimed at improving user support and service delivery.
Requirements
- Degree in Information Technology, Computer Science, Information Systems, Records Management with strong ICT exposure, or related field.
- Recent graduates with no prior work experience may apply.
- Basic understanding of business applications, databases, or helpdesk support will be an added advantage.
- Customer service orientation, Basic troubleshooting and problem-solving skills, Good communication and interpersonal skills, Attention to detail, Ability to learn quickly and work in a team, Basic computer literacy and systems awareness.
How to Apply
If you believe that you have the above capabilities, meet the minimum requirements, and would like to grow with BoMRA, kindly send your application, latest CV, certified copies of certificates, and two (2) current referees’ details to: recruitment@bomra.co.bw
About the Company
The Botswana Medicines Regulatory Authority (BoMRA) is a statutory body established under the Medicines and Related Substances Act of 2013, operating exclusively within Botswana. Its primary mandate is to protect public health by ensuring the safety, efficacy, and quality of medicines, medical devices, cosmetics, and other health products available in the country. BoMRA plays a critical role in regulating the importation, manufacture, distribution, and sale of these products across Botswana. By upholding stringent standards and promoting judicious use, the Authority contributes significantly to a healthier nation and a robust healthcare system in Gaborone and beyond.
Protecting public health through regulation of medicines and medical devices.