ASSISTANT CAMP MANAGER (COUPLE OR SINGLE) – Thakadu Bush Camp 456 views

Key Responsibilities

• Meet, greet, and brief guests on the Camp and its facilities
• Be the main point of contact for guests throughout their stay in conjunction with the Camp managers
• Take guests on a tour of the Camp facilities and showing them to their accommodation
• Assist with accommodation allocation for guests prior to their arrival
• Handle guests queries or complaints and resolve in an appropriate manner
• Ensure all guests issues pertaining to guests satisfaction are met and that follow up is completed on a timely basis
• Any other reasonable duties as instructed by senior management
• Ensure all staff perform their duties in line with company standards
• Assist in ensuring that the bar is stocked daily
• Check the main Camp area, curio shop and facilities for cleanliness
• Check furniture and fittings are clean and organise repairs for broken fittings and furniture
• Ensure table settings, cutlery, glassware, and crockery is clean and set correctly for all means.
• Ensure food is displayed, stored, and served hygienically
• Ensure that exceptional standards of customer service are adhered to by all staff all the times
• Assist with serving meals to guests as required
• Ensure adequate stocks of cutlery, crockery and glassware and table settings are in stock
• Assist to manage and supervise the housekeeping department and its staff to ensure it is functioning effectively and efficiently at all times
• Ensure housekeeping standards are met at all times through supervision and training
• Conduct room checks on a daily basis to ensure standards are maintained
• Organise repairs for broken furniture and fittings
• Assist in the management of all staff in line with Company objectives and performance levels
• Issue staff with daily tasks and check completion of tasks
• Make a recommendation for additional training where required
• Resolve staff issues
• Manage poor performing staff with the assistance of the Camp Managers
• Complete monthly attendance registers with deduction allocated
• Assist in monitoring food standards and liaise with the Camp managers if any adjustments need to be made.
• Assist in serving clients meals when ready to serve and help ensure the uninterrupted flow of meals and orders

Requirements

• Minimum of 3 years of progressive experience and strong operation in hospitality or similar field, two of which were holding a supervisory position directing a multi-level
• 2 years’ experience in food and beverage, culinary, guest relations, front of house, housekeeping, or related professional area
• Strong communication and customer service skills
• Proficiency in Microsoft Office
• Well-groomed and presentable

How to Apply