FSG Assurance, a subsidiary of FSG Limited, is a leading funeral insurance agency in Botswana, with over 40 service centres across the country.
FSG Assurance invites suitable applications from strategic, innovative and result-oriented individuals for the position of Assurance Clerk.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Insurance
- Closing Date: 2026-07-26
Key Responsibilities
- Deliver exceptional customer service and ensure a positive customer experience at every touchpoint.
- Achieve individual and branch funeral insurance sales and customer retention targets.
- Process new policies, policy amendments and customer requests accurately and within agreed turnaround times.
- Collect premiums, process payments and reconcile daily financial transactions accurately.
- Maintain accurate customer records and ensure full compliance with KYC and regulatory requirements.
- Ensure timely and accurate capture and maintenance of information in the Funeral Insurance Management System.
- Promote FSG products and identify opportunities for cross-selling and business growth.
- Contribute to operational excellence by maintaining accurate records, improving processes and supporting digital initiatives.
- Work collaboratively with colleagues, uphold FSG values and actively contribute to branch and organizational performance.
Requirements
- BGCSE (O level) or equivalent
- Certificate of Proficiency (COP) in Long Term Insurance;
- Minimum of two (2) year experience working in a long-term insurance, financial service or a customer service environment.
- Proficiency in Microsoft Office Applications
- Customer service orientation and relationship management.
- Effective communication and interpersonal skills. Computer literacy and proficiency in insurance administration systems.
- Financial accuracy, attention to detail and record management.
- Integrity, accountability and compliance with regulatory requirements.
- Teamwork, problem solving and proactive approach to continuous improvement.
How to Apply
Apply by email: recruitment@fsglimited.com
Frequently Asked Questions
What qualifications and certifications are typically required for an Assurance Clerk – FSG Assurance role in Botswana?
Most employers seek candidates with a BGCSE or equivalent, often complemented by a Certificate or Diploma in Accounting, Finance, or Business Administration. Demonstrating foundational knowledge in financial principles and auditing concepts is highly valued for this role in Botswana's financial services sector.
What are the common day-to-day responsibilities of an Assurance Clerk in Botswana's financial services sector?
You would typically assist senior assurance staff with data verification, document preparation, and maintaining accurate client records. This includes ensuring compliance with internal policies and regulatory requirements relevant to financial services in Botswana.
What is the typical work culture and what are employers' expectations for an Assurance Clerk in Botswana?
Employers in Botswana's financial sector value professionalism, punctuality, and a strong adherence to ethical conduct and regulatory guidelines. Teamwork, attention to detail, and a proactive approach to learning are also highly regarded.
What are the realistic career progression paths for an Assurance Clerk – FSG Assurance in Botswana?
With experience and further professional development, you can advance to a Senior Assurance Clerk, then potentially to an Assistant Auditor or Junior Auditor role. Pursuing professional qualifications like AAT, ACCA, or CIMA can significantly open doors to higher-level assurance positions.
What typical benefits can an Assurance Clerk expect as part of their employment package in Botswana?
Standard benefits often include contributions to a pension fund, usually BPOPF, and medical aid coverage, which are common in Botswana's formal sector. Additionally, employees typically receive annual leave days as per Botswana labour laws and may qualify for performance-based bonuses.
How should a job seeker apply for this role in Botswana, and what do employers typically look for?
Applicants should submit a well-structured CV and a cover letter tailored to the specific job description, highlighting relevant skills and experience. Employers look for strong analytical abilities, meticulous attention to detail, knowledge of compliance, and a dedicated work ethic.