Job Description
Our client is looking for a strong Branch Manager to join and lead their team. As one of Botswana’s leading suppliers of connectivity, voice, Internet, cloud and satellite services, the prospective candidate should be interested in a meaningful career and making a positive difference to our client’s organization and the customers they service. Reporting to the Managing Director, the incumbent is responsible for providing an excellent level of support across the whole of business in front and back-office functions. The role will have oversight of branch operations, including service delivery, application and network infrastructure.
Key Responsibilities:
WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
- Provides leadership and supervision to the team ensuring that appropriate skilled resources are in place to meet required service levels.
- Provides technical support and guidance to Service Desk staff.
- Direct involvement in incidents or problems (irrespective of priority) that cause service impact and acts as escalation point for incidents not being resolved in a timely manner.
- Works closely with Senior Network Resources to establish standards and best practices for managing internal infrastructure, including network, access rights, desktops, servers, internal applications.
- Implement policies/standards to improve the quality and efficiency of support services.
- Works closely with the Network Service Operations and other Specialist to ensure a timely, robust and comprehensive service provision.
- Responsible for overall network and service availability and to develop a resilient infrastructure to reduce failures.
- Responsible for ensuring network stability.
- Responsible for day-to-day administration, including management of debtors list and on site cash management.
- Ensures that systems, processes and methodologies are maintained, followed to ensure effective monitoring, control and support of service delivery.
- Ensures delivery of individual and team projects allocated within delivery times.
- Monitors and evaluates the efficiency and effectiveness of infrastructure service delivery methods and procedures.
- Monitors business critical processes and systems.
- Plan and implement upgrades needed to maintain service levels.
- Manages the performance objectives and professional development of the team including the initiation, monitoring, review and validation of individual training and development plans in line with organizational and business requirements.
- Provide occasional out of hours support.
- Performs any other duties as may be required from time to time.
- Lead product sales and business development.
- Lead and model expected customer service practices and oversee overall customer satisfaction.
Key Requirements:
- Degree in IT or related discipline or experience in a similar role.
- At least 5 years’ experience of managing a similarly sized team
- 3 years of appropriate experience supporting IT infrastructure and service delivery, preferably with a medium size organisation
- Good understanding of networks, firewalls and load balancers, telecoms, etc. Knowledge of network servers/operating systems an added advantage.
- A strong customer orientated approach
- Ability to prioritise and allocate resource/effort appropriately
- Experience of working with third party service providers
- Proactive team player
- Communication Skills
- Ability to manage through organizational change
- Drivers Licence
Location: Northern Botswana
How To Apply
https://www.careers-page.com/pistachio-solutions-2/job/LRY8YX8X
More Information
-
JOB APPLICATION DETAILS
APPLICATION DETAILS
Please copy the below into your Web browser to apply. Online applications received via the online platform will be reviewed.
https://www.careers-page.com/pistachio-solutions-2/job/LRY8YX8X
Closing Date: 7th November 2022 close of day.
For any queries, please contact us at +267 71778984
Please note that if you have not had a response to your submission, please assume that you have not been shortlisted for interview on this occasion.
Please say that you got this job advertisement through Jobs Botswana
- This job has expired!
New Job Alert
Never miss a chance!
Let us know your job expectations, so we can find you jobs better!
Get daily latest jobs in your email
- Account Management (1)
- Accounting (20)
- Administration (15)
- Advisor (1)
- Agent (1)
- Agriculture (2)
- Analyst (7)
- Architect (1)
- Artisan (11)
- Asset Management (2)
- Assistant (3)
- Auditing (8)
- Banking (3)
- Beauty Therapist (1)
- Blasting Assistant (1)
- Board Positions and Memberships (1)
- Boilermakers (3)
- Bookkeeper (1)
- Branch Manager (3)
- Business Development (4)
- Call For Applications (1)
- CAREGIVER (1)
- Cashier (2)
- CHANCELLOR (1)
- Chef (8)
- Chief Operating Officer (1)
- Civil Engineers (1)
- Cleaner (4)
- Clerical (1)
- Clerk (4)
- Client Service (2)
- Coach (1)
- Communication (1)
- Compliance (1)
- Construction (6)
- Controller (1)
- Cook (1)
- Coordinator (6)
- Corporate Services (1)
- Counselling (3)
- Customer Relations (1)
- Customer Service (1)
- Cutter (1)
- Designer (1)
- Diamond Polishers (2)
- Diesel Plant Mechanic (1)
- Digital Marketing (1)
- Doctors (3)
- Drill Rig Jobs (2)
- Drivers (12)
- Education (12)
- Electric Engineer (3)
- Electrical Engineer (1)
- Electrical Technician (1)
- Electrician (5)
- Engineering (20)
- Executive (3)
- Extra Heavy Duty Driver (1)
- Farm Workers (5)
- Fashion Designers (1)
- Field Assistants (1)
- Field Technician (1)
- Finance (2)
- Finance Manager (4)
- Financial Controller (1)
- FITTER (2)
- Fitter & Turner (1)
- Foreman (1)
- Gatekeeper (1)
- General Manager (2)
- General Worker (4)
- Grader (1)
- Graduate Trainees (1)
- Graphic Designer (2)
- Greaser (1)
- Groundsman (1)
- Handyman (2)
- Head (2)
- Health & Safety (3)
- Health Care (6)
- Healthcare Assistants (1)
- Heavy Duty Plant Mechanic (1)
- Hospitality (2)
- HR Officer (1)
- Human Resources (8)
- Information Systems (1)
- Information Technology (8)
- Inspector (1)
- Insurance (5)
- Internship (3)
- IT (5)
- Judge (1)
- Labourer (2)
- Landscaping (1)
- Lecturers (4)
- Legal (2)
- Maintenance (1)
- Maintenance Assistant (1)
- Maintenance Engineer (2)
- Maintenance Manager (2)
- Maintenance Planner (3)
- Management (10)
- MANAGER (6)
- Managing Director (4)
- Manufacturing (1)
- Marketing (1)
- Mechanical Engineer (2)
- Mechanics (5)
- Media (1)
- Medical (2)
- Medical Officer (1)
- Merchandiser (1)
- Mining (2)
- Music (2)
- NGO (1)
- Nightwatchman (1)
- Nursing (5)
- Office Assistant (1)
- Officer (2)
- Operations (3)
- Operations Manager (2)
- Operator (6)
- Pastor (4)
- Payroll & Adminisration Officer (1)
- Personal Assistant (1)
- Pharmacists (7)
- Pharmacy Technician (1)
- Physiotherapist (1)
- Plant Manager (3)
- Polisher (3)
- Principal (1)
- Procurement (1)
- Production Manager (2)
- Program Officer (1)
- Project Foreman (1)
- Project Management (3)
- Public Health (1)
- Quality Assurance (3)
- Quality Control (1)
- Quantity Surveyors (2)
- Radiographer (2)
- Receptionist (3)
- Recruit Privates (2)
- Research Specialist (1)
- Risk Officer (1)
- Safari (1)
- Safety (2)
- Sales & Marketing (13)
- SALES AGENTS (1)
- Sales Consultant (2)
- Sales Person (1)
- Sales Representative (4)
- Scientist (1)
- Secretary (1)
- Security (1)
- Security Guards (4)
- Senior Research Scientist (1)
- SHE Officer (4)
- Shop Assistant (1)
- Site Agent (4)
- Site Foreman (1)
- Site Manager (1)
- Social Media (2)
- Social Media Management (1)
- Social Work (2)
- SPECIALIST (3)
- Supervisor (5)
- SURGEON (1)
- Surveyor (4)
- Tailor (1)
- Tax (2)
- Teacher Aides (1)
- Teachers (14)
- Technical Manager (1)
- Technician (13)
- Trainer (1)
- Veterinary Services (2)
- Warehouse Officer (1)
- Welder (1)
- welding and fabrication (1)
- Worker (1)
- Workshop Foreman (1)
- Workshop Manager (1)