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4 days ago
We are Hiring!
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Retail
- Closing Date: 2026-09-15
Key Responsibilities
- Managing the branch operations effectively.
- Ensuring compliance with company policies and procedures.
- Supervising staff and providing guidance.
- Handling customer complaints and ensuring customer satisfaction.
- Reporting to the regional manager on a regular basis.
Requirements
- 3 Year’s retail experience at a middle management level.
- Strong general management skills and commercial acumen.
- Knowledge of MS Word, Excel and Outlook.
- Knowledge of Credit management and related legislation.
- Knowledge of current Labour Law.
- Basic Financial and HR knowledge.
- Experience of disciplinary hearings and investigating.
How to Apply
Apply by email: Kagiso.Mokotedi@furnmartgroup.com; Gao.Pabilelo@furnmartgroup.com
About the Company
Furnmart is a furniture and appliance retailer operating in Botswana, offering a wide range of home furnishings, household appliances, and homeware products. The company serves customers through its stores across Botswana, with its head office based in Gaborone. Furnmart is known for providing affordable pricing alongside credit options, making it easier for customers to furnish their homes. The retailer has established itself as a trusted name in the Botswana retail sector, catering to households seeking quality furniture and appliances. Its product range spans lounge suites, bedroom furniture, kitchen appliances, and general homeware.
Affordable furniture, appliances & homeware across Botswana
Website: https://www.furnmart.co.bw/
Frequently Asked Questions
What qualifications or certifications are typically required for a Branch Manager role in Botswana’s retail sector?
A minimum of a National Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field is commonly expected. Relevant experience in retail management—often 3–5 years—is usually prioritised over formal qualifications alone. Some employers may prefer candidates with short courses in retail operations or leadership from institutions like BOCODOL or UB’s Continuing Education Programme.
What does a typical day look like for a Branch Manager at a retail store like Furnmart in Tsabong?
Daily responsibilities include overseeing sales targets, managing staff rosters and performance, handling customer complaints, and ensuring stock availability and visual merchandising standards. You’ll also conduct daily briefings, review till reconciliations, and liaise with regional offices on inventory and promotions. In Tsabong, adaptability to local customer preferences and logistical constraints (e.g., supply chain delays) is essential.
How does Botswana’s work culture influence expectations for a Branch Manager in a town like Tsabong?
Respect for hierarchy, strong interpersonal communication, and community awareness are highly valued—managers are expected to engage respectfully with staff, customers, and local stakeholders. Punctuality, reliability, and visible presence in the branch align with national workplace norms, especially in smaller towns where reputation and personal relationships significantly impact business. Employers also expect cultural sensitivity, including awareness of Setswana customs and local holidays.
What career progression opportunities exist after serving as a Branch Manager in Botswana’s retail industry?
Successful Branch Managers often progress to Regional Manager, Operations Manager, or Head of Retail roles within larger retail groups operating in Botswana. Others transition into training, procurement, or franchise development roles—especially with companies expanding across SADC. Continuous learning through BTVET-accredited short courses or UB executive programmes can support upward mobility.
What benefits are typically offered to Branch Managers in Botswana retail roles, such as medical aid or leave entitlements?
Employers generally provide statutory benefits: 24 days annual leave, sick leave as per the Employment Act, and pension contributions via the Botswana National Pension Fund (BNPF). Many offer private medical aid schemes (e.g., Medshield or BUPA Botswana), though coverage level varies by employer. Some include transport allowances or housing support, particularly for remote locations like Tsabong.
How should I apply for a Branch Manager role in Tsabong, and what do employers in Botswana specifically look for in candidates?
Applications are usually submitted via email or online portals with a tailored CV highlighting retail KPIs (e.g., sales growth, staff retention) and local experience. Employers value demonstrable leadership in resource-constrained settings, fluency in English and Setswana, and evidence of problem-solving in rural or semi-urban retail environments. References from previous Botswana-based employers carry significant weight during shortlisting.