Business Development Manager 112 views

Job Expired

Overview of role

The Crown Records Management Business Development Manager is required to provide the highest standard of service and care to all corporate clients prior to and during the introduction of Crown’s service. They are responsible for ensuring that the company’s management system is accurately updated with all necessary and appropriate information on a timely basis. The position requires providing support to the CRM development of the company through the collection and passage of market and customer information and maximization of profit opportunity.

Key Tasks and Responsibilities

  • Lead, Suspect & Prospect Management
    • Generating and qualifying leads
    • Ensuring revenue targets are met and exceeded and regular review of the performance is conducted
    • Ensuring cost targets are met and improved through implementation of PDCA, Lean Sigma and other methodologies
    • Ensuring corporate standards in terms of facility and Crown image is maintained
    • Ensuring the business is paid by the customer on‐time and keeping debtors well under control
    • Developing good relationships with service providers (vendors) and ensuring that Crown receives services as agreed at a fair cost
    • Regularly reviewing all elements of P&L
  • Sales Target Management
    • Ensuring that sales targets (as agreed with regional management) are consistently met or exceeded and information on activities are presented on time
    • Ensuring all sales growth targets are met or exceeded and same presented to management at regular intervals
    • Ensuring all information with regards to sales is updated on Dolphin regularly and in real time
    • Ensuring that GP and GP Margin percentage is maintained while signing contracts
  • Market & Competition Information Management
    • Ensuring market and competition information is acquired in an honest and transparent way and presented to help make future decisions
    • Acquiring market information on various trends, technology and requirement advancements to equip Crown team to provide and introduce services accordingly
    • Regularly update Dolphin database with information related to market and competition activities that will help in formulating sales strategies
  • Initial Customer Support
    • Ensuring that the new customer signed is supported on all aspects for 12 calendar months before handing it over to CSD
    • Providing complete CRM support and updating Dolphin accordingly
    • Ensuring that accurate and on‐time invoice is presented to customer every time and Crown is paid by the customer on‐time
    • Being responsible for all Accounts receivables for a period of 12 calendar months from the date of signing the contract
    • Recording and resolving all disputes – both operational and billing within stipulated turn around time
  • Corporate Social Responsibility
    • Support the company CSR commitment and goals
  • Other
    • Demonstrate and promote the company vision and values

Aptitude, Knowledge and Qualifications

  • Secondary education certificate or equivalent
  • Relocation industry experience (preferred 2 – 4 years)

Professional Knowledge and Skills

  • Exceptional interpersonal skills and the ability to communicate with all stakeholders
  • Well-developed administration and organisation skills with strong attention to detail
  • Proficient computer skills with experience using Microsoft Office including Word, Excel, PowerPoint, Outlook, Publisher or equivalent
  • Strong verbal and written communication skills
  • Cultural sensitivity and awareness
  • Ability to set priorities, manage your time and workload and dependably meet deadlines
  • Ensure tasks are completed within timelines to a high degree of accuracy and professionalism
  • Professional attitude and a willingness to support stakeholders in effectively doing their job
  • Solution oriented approach to problem solving and decision making





  • This job has expired!
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