We are seeking 7 Call Centre Agents to join our team. The role focuses on handling customer calls, resolving queries, and delivering a professional and consistent customer experience.
Key Responsibilities
- Handle inbound and outbound calls professionally.
- Respond to customer inquiries, complaints, and service requests.
- Accurately capture customer information on the system.
- Escalate complex matters according to internal procedures.
- Meet call handling and customer service targets.
- Always maintain professionalism and confidentiality.
Requirements
- Certificate or Diploma in Business, Customer Service, Administration, or related field.
- At least 1 year experience in a call centre or customer service role (advantageous).
- Ability to work under pressure and meet targets.
- Strong verbal communication skills.
- Computer literacy and ability to use CRM systems.
- Excellent communication and listening skills.
- Customer-focused approach.
- Problem-solving skills.
- Attention to detail.
- Time management.
How to Apply
Interested candidates should submit their CV and certified copies of qualifications via email to: humanresources@egcouriers.co.bw, using the subject line: Application – [Position Applied For].
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