ABOUT THE ROLE
The Chief Operating Officer will hold full operational and commercial accountability for the lodge – encompassing accommodation, food and beverage, conferencing, guest experience, and grounds/river operations. This is a senior leadership position requiring a hands-on operator who can balance guest-facing hospitality standards with disciplined P&L management, team leadership and stakeholder engagement, in a high-value tourism destination on the edge of the Chobe National Park.
Job Summary
- Type: full-time
- Location: Kasane
- Category: Hospitality
- Closing Date: 2026-07-31
Key Responsibilities
- Take full P&L ownership of the lodge, driving revenue growth, profitability and cost control across all departments
- Direct day-to-day operations across rooms, F&B, conferencing, activities and back-of-house functions
- Develop and execute revenue management and distribution strategy across OTA and direct channels
- Lead, develop and manage a multi-departmental team, including HR and industrial relations matters
- Maintain and elevate service standards, SOPs and guest experience consistent with a premier riverfront destination
- Oversee capital projects, refurbishments and asset maintenance in coordination with ownership
- Manage budgeting, forecasting and financial reporting to ownership/investors
- Ensure full compliance with Botswana tourism, safety, environmental and labour regulations
- Build and maintain strong relationships with tour operators, DWNP/park authorities, suppliers and the local Kasane community
Requirements
- 15+ years’ progressive hospitality leadership experience, including multi-property or multi-site operations
- Proven track record of turning around underperforming properties and driving sustained revenue growth
- Strong command of PMS, POS, OTA and channel management systems (e.g. Opera, Micros, eZee, HotSoft or equivalent)
- Demonstrated experience delivering capital/refurbishment projects and managing budgets of significant value
- Solid grounding in HR and industrial relations, with the ability to lead large, diverse teams
- Experience operating in remote, high-value tourism or ecologically sensitive environments is a strong advantage
- Relevant tertiary qualification in Hospitality Management, Business or a related field is required; additional qualifications in areas such as Project Management, Business Leadership/Coaching, or Process Improvement (e.g. Lean Six Sigma) are an advantage. Botswana work eligibility or citizenship preferred
- Fluency in English required; additional local languages an advantage
Salary
Competitive, market-related remuneration package commensurate with experience
How to Apply
Frequently Asked Questions
What are the typical qualifications and educational background expected for a Chief Operating Officer in the hospitality sector in Botswana?
Candidates usually require a Bachelor's degree in Business Administration, Hospitality Management, or a related field, often coupled with an MBA. Extensive senior-level operational experience, preferably within a lodge or hotel setting, is crucial for this strategic role. Professional certifications in project management or hospitality operations can also be advantageous.
What would be the common day-to-day responsibilities of a Chief Operating Officer at a lodge in Botswana?
A COO typically oversees all operational aspects of the lodge, ensuring smooth daily functioning and exceptional guest experiences. This includes managing departmental heads, optimizing resource allocation, implementing operational strategies, and driving efficiency and profitability across the property. They also play a key role in maintaining service standards and ensuring compliance with local regulations.
How does the local work culture in Botswana typically influence the role of a Chief Operating Officer in hospitality?
The Botswanan work culture values respect, strong interpersonal relationships, and a collaborative approach, requiring a COO to lead with cultural sensitivity and foster a cohesive team environment. Effective communication and an understanding of local customs are essential for successful leadership and stakeholder engagement. Building trust and demonstrating commitment to local development are also highly regarded.
What are the realistic career progression or growth paths for a Chief Operating Officer in the Botswanan hospitality industry?
A successful COO in Botswana could realistically progress to a Managing Director or General Manager position within a larger or multi-property hospitality group. There are also opportunities to transition into regional leadership roles or even contribute to industry bodies. Continuous professional development and strategic networking are key for advancing within this competitive sector.
What typical benefits, such as leave, medical aid, or pension, can a Chief Operating Officer expect in Botswana's hospitality sector?
Senior roles like COO typically come with competitive benefits packages, including generous annual leave, comprehensive private medical aid, and a provident fund or pension contribution. Other potential benefits might include housing allowances, company vehicle usage, and performance-based bonuses, reflecting the strategic importance of the position. Specifics vary by employer and negotiation.
When applying for a Chief Operating Officer role in Botswana, what do employers typically look for in candidates and how should one approach the application?
Employers seek proven leadership experience, strong financial acumen, and a track record of driving operational excellence and profitability within the hospitality sector. Emphasize your strategic thinking, problem-solving skills, and ability to manage diverse teams effectively in your application and interviews. A well-structured CV and cover letter highlighting relevant achievements and cultural fit are crucial.