Liberty Life Botswana invites suitable and qualified applications for the position of Claims & Underwriting Specialist in the Operation Unit reporting to the Head of Operations.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Insurance
- Closing Date: 2026-08-20
Key Responsibilities
- Medical review of insurance proposals.
- Collecting background information and assessments of risk.
- Analysing statistical medical data as per standard processes.
- Liaising with Doctors, Laboratories, Brokers and Customers to facilitate medical underwriting.
- Review of Policy Wording in collaboration with other stakeholders.
- Drive the implementation of tactical strategy to realise business results, in adherence to an operational framework of policies and procedures.
- Manage claims and underwriting services by implementing business plans and executing initiatives and projects to support the related strategy.
- To actively promote and participate in living the Liberty brand values, vision and interpretation thereof.
- To implement and participate in the design and development of products and alternative channel initiatives
- To support operational activities in order to meet production and business goals.
- To establish and maintain positive and productive relationships through ongoing dialogue.
- To ensure that there is documented and approved processes in place to ensure that the guideline requirements are continuously adhered to.
- To enhance, implement and maintain operational control processes throughout the business to identify and mitigate key business risks.
- Provides support in administrative service and recommendations based on customer and client needs, current information and administrative trends considering needs of the customer.
- Communicate a meaningful tactical context that guides and directs best practice integration and process alignment with service delivery objectives.
- Contribute to the continual innovation of underwriting activities, processes & systems in service of performance enhancement.
- Build strong customer-centric relationships that promote the organisation with stakeholders aligned to treating the Customer Fairly (TCF) principles.
- Build and maintain stakeholder relationships for the purposes of expectation management, knowledge sharing and integration.
- Builds strong relationships with various stakeholders in the business.
- Implement the governance management model, framework and policy in own practice and/or tactical areas to identify and manage governance and risk exposurereliability pro-actively.
Requirements
- Bachelor’s Degree in Nursing or related field
- Certificate of Proficiency (Long Term Insurance)
- 4 years’ experience working as an Underwriter in an Insurance field.
- Insurance Underwriting Knowledge
- Industry knowledge specific to area of accountability
- Working knowledge of principles of project management
- Understanding of processes and controls
How to Apply
Apply by email: recruitment@libertygroup.co.bw
About the Company
Liberty Life Botswana operates as a specialist life insurance company, dedicated to serving the diverse needs of clients throughout Botswana. The company's core focus lies in delivering both comprehensive group-based and individual risk insurance products. These offerings are meticulously crafted to provide robust financial protection, catering to enterprises seeking employee benefits and individuals planning for their future security. Operating exclusively within Botswana, Liberty Life Botswana plays a crucial role in safeguarding the financial well-being of its policyholders across the nation.
Insurance & Risk Solutions for Botswana
Website: https://www.liberty.co.bw/
Frequently Asked Questions
What qualifications or certifications are typically required for a Claims and Underwriting Specialist role at Liberty Life Botswana?
A bachelor’s degree in insurance, risk management, finance, or a related field is typically required. Many employers also prefer candidates with professional certifications such as the Chartered Insurance Institute (CII) diploma or the Botswana Insurance Institute (BII) qualifications. Relevant work experience in claims handling or underwriting is often expected.
What are the common day-to-day responsibilities of a Claims and Underwriting Specialist in Botswana?
You will assess and process insurance claims, verify documentation, and liaise with policyholders, brokers, and service providers to determine liability and settlement amounts. In the underwriting side, you evaluate risk profiles, calculate premiums, and ensure policies comply with Liberty Life Botswana’s underwriting guidelines. Routine tasks include maintaining accurate records, updating systems, and preparing reports for management.
What is the typical work culture and what expectations should a job seeker have in Botswana for this role?
The workplace in Botswana values professionalism, punctuality, and respect for hierarchy, while also encouraging teamwork and open communication. Employees are expected to adhere to both local labour regulations and Liberty Life’s internal policies, including confidentiality and ethical standards. Demonstrating initiative and a customer‑focused attitude is highly regarded.
What career progression or growth paths are available for someone in this position?
Starting as a Claims and Underwriting Specialist, you can advance to senior specialist, team lead, or supervisor roles within claims or underwriting departments. Further progression may lead to managerial positions such as Claims Manager, Underwriting Manager, or broader risk management roles. Continuous professional development and additional certifications support upward mobility.
What benefits are usually offered and how should one apply for this role in Botswana?
Employers in Botswana commonly offer benefits such as paid annual leave (usually 20‑25 days), sick leave, medical aid contributions, and a pension or provident fund scheme. When applying, submit a detailed CV and cover letter highlighting relevant qualifications and experience, and be prepared for competency‑based interviews that assess both technical knowledge and interpersonal skills. Following the interview, successful candidates may undergo reference checks and a brief probation period.