CONCESSION MANAGEMENT COUPLE / OPERATIONS & LOGISTICS MANAGERS – JAO Reserve (ngamiland Adventure Safaris) 1047 views

Key Responsibilities

• Direct oversight of all camp operations across the Jao Reserve (currently 5 lodges).
• Ensure seamless delivery of guest experience by supporting camp managers in all departments (front of house, housekeeping, kitchen, maintenance, etc.).
• Implement and maintain operational standards, safety protocols, and service excellence.
• Coordinate weekly/monthly procurement, distribution, and stock control between head office, Maun base, and all camps.
• Manage delivery schedules for fuel, rations, guest supplies, maintenance parts, and beverages.
• Monitor Nebula (or similar systems) for efficient tracking of movement and inventory across the concession.
• Liaise with suppliers, freight companies, and internal logistics team to ensure timely and argument deliveries.
• Mentor and support camp managers and heads of department to maintain morale, accountability, and performance.
• Actively participate in HR processes including recruitment, training, succession planning, conflict resolution, and disciplinary actions where necessary.
• Promote a culture of respect, ownership, and pride within the entire concession team.
• Oversee all maintenance schedules, preventative planning, and repair works for staff villages, guest infrastructure, vehicles, boats, and generators.
• Coordinate with engineers and specialists on larger infrastructure projects (water, solar, IT networks, plumbing, etc.).
• Maintain updated inventories of concession assets, tools, and capital items.
• Submit structured weekly and monthly reports to Head Office and Directors (HR, financials, logistics, maintenance, etc.).
• Monitor budgets and reduce operational wastage.
• Enforce compliance with camp SOPs and company protocols.
• Work alongside eco-guides and concession stakeholders to ensure minimal environmental footprint.
• Support anti-poaching initiatives, waste reduction, and sustainable practices.

Requirements

• Minimum 5-10 years experience in senior operational roles in remote luxury lodge or safari camp environments.
• Strong logistical coordination background, especially in areas with challenging access and multiple stakeholders.
• Proven team leadership and multi-departmental management experience.
• Technical understanding of infrastructure systems (solar, generator, plumbing, refrigeration, mechanics).
• Excellent interpersonal skills and emotional intelligence.
• Sound financial understanding with budgeting, procurement, and reporting experience.
• Computer literacy – Nebula or similar stock/logistics systems; Excel, email reporting, etc.
• Valid driver’s license essential; 4×4 driving experience preferred.
• Couples must both bring relevant, complementary skills to the position (e.g., one person operational/logistics, one person HR/guest service/systems management).
• Wilderness First Aid or medical response training.
• Botswana work/residence permits or SADC citizenship highly advantageous.
• Knowledge of the Okavango Delta and its logistical challenges.
• Passion for conservation and a deep understanding of the safari hospitality landscape.

Salary

Competitive salary based on experience and scope of responsibilities.

How to Apply