We are looking for a vigilant, responsible and detail-oriented Control Room Officer to monitor alarm signals, assess incidents and take immediate action to ensure the safety and security of our clients and their property.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Security
- Closing Date: 2026-09-05
Key Responsibilities
- Monitor alarm signals and CCTV alerts 24/7.
- Verify alarms and assess incidents accurately.
- Follow procedures and respond to alarms in a timely manner.
- Dispatch response officers and notify clients and relevant authorities when required.
- Maintain accurate logs and reports.
- Ensure excellent customer service.
Requirements
- Valid driver’s licence held for at least 2 years (advantageous).
- Minimum 1-2 years’ experience in alarm monitoring or control room environment (advantageous).
- Certificate in IT or related qualification.
- Knowledge of alarm systems, procedures and emergency response.
- Excellent communication skills.
- Ability to work shifts, including nights, weekends and public holidays.
- Good computer skills and attention to detail.
- Clean criminal record.
How to Apply
Apply by email: bkrecruitment64@gmail.com
About the Company
Bokamoso Security Services (Pty) Ltd is a privately owned security company headquartered in Gaborone, Botswana. The firm provides a range of services including manned guarding, mobile patrols, access control, and cash-in-transit solutions to corporate, residential, and government clients across the country. It employs trained security personnel who undergo regular certification and background checks in line with Botswana's Private Security Act. Bokamoso Security Services also offers specialized training programs for its staff and clients to enhance safety awareness. The company operates from its main office in Gaborone with additional branches in Francistown and Maun to serve regional markets.
Security Solutions for Botswana
Frequently Asked Questions
What qualifications or certifications do I need to become a Control Room Officer at Bokamoso Security Services?
Most employers in Botswana require a minimum of a BGCSE or equivalent, plus a certificate in security operations, CCTV monitoring, or a related field. A valid driver's licence and PSIRA or Botswana Police Service clearance are often considered an added advantage.
What are the typical day-to-day duties of a Control Room Officer in Botswana?
You will monitor CCTV cameras, track alarm activations, and coordinate radio communication with guards on the ground. You will also log incidents, report faults, and escalate emergencies to supervisors or the police when necessary.
What is the work culture and shift expectation for control room staff in Botswana security companies?
Control room roles usually follow a 24/7 shift pattern, including nights, weekends, and public holidays. Punctuality, alertness, and clear radio communication are highly valued, as the control room is the nerve centre of security operations.
What career growth can I expect after starting as a Control Room Officer?
With experience and additional training, you can progress to Control Room Supervisor, Operations Controller, or move into security management roles. Some officers also transition into investigations, risk assessment, or technical security systems support.
What benefits do security companies in Botswana typically offer for this role?
Benefits vary by employer but commonly include paid annual leave, sick leave, and sometimes a pension or provident fund contribution. Medical aid and overtime pay may be offered depending on the company's policy and your employment contract.
How do I apply for a Control Room Officer position and what do employers look for?
You can apply by submitting a CV, certified copies of certificates, and a cover letter directly to the security company's office or via their official email. Employers in Botswana look for a clean criminal record, good communication skills, computer literacy, and the ability to remain calm under pressure.