Job Summary
- Employer: Sky Bird (Pty) Ltd
- Job Type: Full-time
- Location: Maun, Botswana
- Category: Hospitality
- Closing Date: 2026-10-30
Key Responsibilities
- Leadership: At least 10 years’ leadership role in luxury safari lodges or five-star hotels. Experience in multi-property management, minimum of 2 years’ General Management experience in luxury safari operations.
- Guest experience: front office, guest services, activities, guiding and housekeeping, with personalized guest care and complaint resolution.
- Service standards: auditing luxury standards across camps and acting on guest and trade partner feedback.
- Finance and commercial: budgets, P&L review, forecasting, cost control, procurement, stock and asset management.
- Facilities and projects: remote logistics, camp and vehicle maintenance, CAPEX projects, Refurbishments and contractors and service-level agreements.
- Risk and safety: Demonstrated success in strategic planning, risk management, and compliance implementation. Advanced understanding of health, safety, and compliance frameworks within hospitality.
- People: team leadership, training, succession planning and employee relations.
- Conservation and community: conservation and anti-poaching, sustainability, and relationships with communities and authorities.
Requirements
- Diploma in Hospitality or Business Administration – Required
- Risk Management and/or Occupational Health & Safety Qualification – Highly advantageous.
How to Apply
Frequently Asked Questions
What qualifications or education are typically required for a Country General Manager role in Botswana?
Most employers require a bachelor's degree in Business Administration, Hospitality Management, or a related field, with an MBA or similar postgraduate qualification being highly advantageous. Extensive senior management experience, typically 10+ years in hospitality or related industries, is essential. Professional certifications from bodies like the Hospitality Association of Southern Africa (HASA) or similar regional institutions strengthen your candidacy.
What are the typical day-to-day responsibilities of a Country General Manager in Botswana's hospitality sector?
You will oversee all operational aspects including financial performance, staff management, guest satisfaction, and compliance with local regulations. Daily tasks involve strategic planning, liaising with government bodies like the Botswana Tourism Organisation, managing supplier relationships, and ensuring adherence to health and safety standards. You will also represent the company at industry events and build relationships with local communities and stakeholders.
How does local work culture in Botswana affect the Country General Manager role?
Botswana's workplace culture values respect for hierarchy, consensus-building, and relationship-oriented business practices. As General Manager, you will need to balance formal decision-making structures with inclusive consultation, particularly when engaging with local staff and community leaders. Understanding Setswana customs and demonstrating cultural sensitivity are crucial for effective leadership and maintaining positive labour relations.
What career progression opportunities exist after serving as Country General Manager in Botswana?
Successful Country General Managers often advance to regional roles covering multiple Southern African markets, or move into executive positions such as Regional Director or Chief Operating Officer. Some transition to advisory roles in tourism development or join boards of hospitality-related organisations. Entrepreneurship opportunities also exist, including establishing independent hospitality consultancies or property management ventures.
What typical benefits should I expect in a Country General Manager position with a Botswana-based company?
Benefits typically include comprehensive medical aid coverage, pension or provident fund contributions, and annual leave entitlements as prescribed by Botswana labour law. Many employers provide housing allowances or accommodation, vehicle or transport allowances, and performance-based bonuses. Relocation support and school fee assistance for dependants may be offered for candidates relocating from outside Botswana.
How should I apply for a Country General Manager position, and what do Botswana employers prioritise in candidates?
Submit applications through professional networks, executive recruitment firms active in Southern Africa, or directly via company websites, ensuring your CV highlights measurable operational achievements and regional market knowledge. Employers prioritise demonstrated P&L management experience, proven ability to navigate Botswana's regulatory environment, and strong track records in team development. Local references and verifiable experience with stakeholder engagement in Botswana or similar markets significantly strengthen your application.
