TRANSFORM TOGETHER
iSON experiences | aws | ZERO & ONE (zeroandone.ae)
VACANCY
Position: Country Head
Location: iSON BPO Botswana
Key Responsibilities:
- Developing and implementing contact centre strategy, managing budgets, and fostering a high-performance culture.
- Overseeing daily operations, managing KPIs, ensuring adherence to SLAs, and driving efficiency.
- Leading contact centre managers, coaching teams, managing performance, and succession planning.
- Ensuring excellent customer service, addressing complex issues, and using feedback to improve services.
- Working with tech and operations teams to resolve issues and improve processes.
Qualifications & Experience
Bachelor’s degree in one of the following:
- Business Administration / Management
- Operations Management
- Information Systems / IT
- Marketing or Customer Experience Management
Experience:
- 5+ years relevant experience in senior managerial roles; added advantage having worked in a contact centre.
- Developing and implementing contact centre strategy, managing budgets, and fostering a high-performance culture.
- Overseeing daily operations, managing KPIs, ensuring adherence to SLAs, and driving efficiency.
- Leading contact centre managers, coaching teams, managing performance, and succession planning.
- Ensuring excellent customer service, addressing complex issues, and using feedback to improve services.
- Working with tech and operations teams to resolve issues and improve processes.
Requirements
- Bachelor’s degree in Business Administration / Management, Operations Management, Information Systems / IT, or Marketing or Customer Experience Management.
- 5+ years relevant experience in senior managerial roles; added advantage having worked in a contact centre.
How to Apply
Email your application to bakang.tlagae@isonxperiences.com. Application Deadline: 30th January 2026.
