Botswana Insurance Company (BIC), a leading provider of short-term insurance, is offering an exciting career opportunity for a CREDIT CONTROLLER. We invite ambitious and talented professionals with a passion for the dynamic insurance industry to apply.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Insurance
- Closing Date: 2026-09-06
Key Responsibilities
- Monitor premium debtor accounts
- Follow up on overdue invoices and payments and implement company procedures as necessary
- Forwarding of monthly statements to clients to keep them updated on premium debt repayment activities
- Reporting statements and reports for the account company
- Verify that all policies issued comply with set credit terms
- Flag non-compliant accounts and recommend corrective action
- Preserve client and broker statements on time
- Establish strong working relationships with brokers, intermediaries, and internal stakeholders
- Escalate unresolved issues to management promptly for quick resolution
- Maintain regular contact with clients to ensure proper management of premiums debt
- Attending to queries on the phone or in person
- Responding to both verbal and written feedback with regards to their accounts
- Ensure all credit control activities comply with regulatory and internal audit requirements
- Provide documentation and reports required for external audits
- Conduct business operations in compliance with standard policies and regulation
Requirements
- Professional qualification in Accounting, Finance, Business, or related field
- Minimum 2-3 years’ experience in credit control, preferably within general insurance or financial services
- COP in short-term insurance is an added advantage
- Strong understanding of insurance premium billing, collection processes, and brokerage structures
Salary
Not specified
How to Apply
If you are qualified and seeking an exciting career opportunity, please apply via careers@bic.co.bw with your motivational letter, a detailed curriculum vitae and certified copies of certificates.
Original Advert
Source document for this listing, published by Jobs Botswana.
About the Company
Botswana Insurance Company (BIC) stands as a prominent provider of insurance products and financial services within Botswana. With a rich history spanning over 45 years, BIC has consistently demonstrated leadership in the nation's insurance market. The company caters to a diverse clientele, offering comprehensive solutions designed to protect assets and foster financial well-being. As a key player in Botswana's economic landscape, BIC is committed to serving the needs of individuals and businesses across the country.
Botswana's leader in insurance and financial services.
Website: https://www.bic.co.bw/
Frequently Asked Questions
What qualifications or certifications are typically required for a Credit Controller role in Botswana’s insurance sector?
A minimum of a National Diploma or Bachelor’s degree in Accounting, Finance, Business Administration, or a related field is commonly required. Professional certifications such as ACCA, CIMA, or the Botswana Accountancy Association (BAA) accreditation are highly valued and may enhance employability. Some employers also accept relevant experience in lieu of formal qualifications, especially if combined with short courses in credit management or insurance operations accredited by BOSET or BQA.
What does a typical day look like for a Credit Controller at an insurance company in Botswana?
Daily tasks include monitoring outstanding premiums, following up on overdue accounts via phone and email, reconciling client payments with policy records, and preparing weekly aged debt reports for management review. You’ll liaise closely with underwriting, claims, and customer service teams to resolve billing discrepancies and ensure compliance with BIC’s credit policy and Botswana’s Insurance Act. Use of local systems like SAP or locally adapted insurance software (e.g., Sapiens or Guidewire) is common, and reporting often aligns with Bank of Botswana’s financial reporting timelines.
How does workplace culture and professional expectations differ for Credit Controllers in Botswana compared to other countries?
Botswana workplaces emphasise respect for hierarchy, punctuality, and relationship-based communication — regular face-to-face or respectful phone follow-ups with clients and internal stakeholders are expected. Employers value discretion, integrity, and cultural awareness, especially when dealing with diverse clients across urban and rural areas. Understanding local payment behaviours — such as seasonal income patterns in agriculture or informal sector cash flows — helps tailor realistic repayment arrangements aligned with Botswana’s socio-economic context.
What career progression opportunities exist for Credit Controllers within Botswana’s insurance industry?
With experience and further certification, Credit Controllers often progress to Senior Credit Officer, Credit Manager, or roles in Risk Management or Financial Control within the same insurer or at larger firms like Botswana Life or NBF. Some transition into underwriting support, compliance, or internal audit functions — particularly after completing BAA or IIA-Botswana training. Cross-functional exposure and mentorship through the Botswana Insurance Council (BICo) or Botswana Institute of Bankers (BIB) can support long-term growth.
What standard employee benefits can I expect in this role, and how do they compare to national norms?
Most reputable insurers in Botswana offer statutory benefits including 22 days annual leave, full medical aid coverage (often through Medshield or BONF), and mandatory pension contributions under the Botswana National Pension Scheme (BNPS). Additional perks may include study leave for professional exams, transport allowances, and performance bonuses tied to debt recovery targets. Benefits are generally competitive within the financial services sector and comply with the Employment Act and Botswana Revenue Service guidelines on fringe benefits.
How should I apply for a Credit Controller position at a Botswana insurance company, and what do employers specifically look for in candidates?
Applications are usually submitted via email or online portals listed on the company’s website or platforms like Mmegi Online, Careers Botswana, or LinkedIn — always include a Botswana-style CV with referees and certified copies of certificates. Employers prioritise candidates with proven experience in premium collection, knowledge of insurance products (especially short-term policies), and familiarity with Botswana’s tax and regulatory environment (e.g., VAT on premiums, BURS compliance). Strong interpersonal skills, fluency in English and at least one local language (e.g., Setswana), and evidence of ethical conduct are consistently highlighted in interviews.