CTM Botswana Webstore Manager

The main purpose of the CTM Botswana Webstore Manager is to drive the revenue and profit growth for the CTM Botswana Webstore.

You will be 100% hands on, closing sales and assisting customers over the phone, face to face, on Whats App and via any communication channel that the customer wishes. In addition, you will be the custodian of the CTM Botswana Website ensuring that it is beautiful and make it easy for potential customers that are researching online to fall in love with CTM and its products. You will work very closely with the South Africa Web-store team ensuring Botswana promotions are executed effectively online. You will localize the Website to the Botswana market and ensure the content and banners are relevant to the Botswana customer base. You will also work closely with the Group E commerce Manager and marketing to grow the online visitor base to the Botswana Web-store. You will monitor and report on the Key Performance Indications for the CTM Botswana Web-store.

SKILLS AND ATTRIBUTES

• Must be fluent in Setswana and English
• Excellent selling skills
• Knowledge of E-Commerce and online marketing
• Reporting and analytical skills
• Fast learner
• Strong interpersonal & communication skills
• Excellent product knowledge
• High energy
• Attention to detail
• High level of professionalism
• Ability to work independently.
• Good organizational skills
• Trustworthy (Honesty and integrity)
• Problem solving and decision-making skills.
• Reliable & stable
• Self-motivated
• Practical and hand-on approach
• Responsible and accountable
• Ability to manage high pressure

ROLES AND RESPONSIBILITIES – WEBSTORE

• Driving sales and profit growth
• Customer and lead management
• Customer acquisition and retention
• Order processing
• Provide exceptional customer service
• Resolve customer problems or complaints by determining optimal solutions
• Monitoring and reporting on KPI for CTM Botswana Webstore
• Growing the online customer base of the CTM Botswana Webstore
• Administration and filing well organized and up to date
• Monthly Reporting on sales & analytics
• Website ‘floor’ walks – giving clear instructions when something needs to be improved or updated.

OUTPUTS AND KPI’s

• Achieve budgeted Sales, Gross Profit and Net Profit
• Monthly invoice number (growth)
• Customer service complaints and acknowledgements
• Grow Online customer base.

Essential skills and qualifications:

• At least a Diploma (higher qualifications will be an advantage) in Business, Marketing, or a related field.

• At least 2-3 years of experience in online web-store management.

• Strong knowledge of the eCommerce industry and its best practices.

• Proven experience in increasing sales on online web stores.

• Proficiency with web-store management tools and software relevant to eCommerce.

• Strong analytical and forecasting skills.

• Exceptional negotiation and relationship management skills, especially for eCommerce vendor management.

• Ability to work in a fast-paced, cross-functional team environment.

• Problem-solving aptitude and ability to handle escalations effectively.

• Detail-oriented: Focusing on meticulous management of eCommerce web-store operations.