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3 hours ago
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Customer Service
- Closing Date: 2026-07-09
Key Responsibilities
- Respond to customer enquiries and confirm bookings via WhatsApp promptly and professionally.
- Coordinate vehicle handovers, returns and follow up on outstanding leads.
- Conduct routine vehicle health checks and arrange repairs or servicing with the workshop.
- Prepare daily and weekly booking, lead and fleet status reports.
- Maintain accurate records of vehicle availability, mileage and condition.
Requirements
- Certificate or Diploma in Business, Administration or a related field.
- Strong communication skills; fluent in English and Setswana.
- Prior customer service experience – car rental or hospitality an advantage.
- Comfortable using WhatsApp Business and basic computer/Excel tools.
- Must have a valid driver’s licence.
- Well organised, reliable and able to work weekends.
Salary
Competitive, based on experience.
How to Apply
Apply by email: info@androwcarrental.com
Phone: +267 73 144 944
Phone: +267 73 144 944
Frequently Asked Questions
What qualifications and experience are typically required for a Customer Care & Fleet Coordinator role in Botswana?
Candidates usually need a Diploma or Certificate in Business Administration, Customer Service, or Logistics. Relevant experience in customer service, vehicle management, or the rental industry is highly valued. A valid driver's license is often essential for fleet coordination duties.
What are the common day-to-day responsibilities of a Customer Care & Fleet Coordinator at a car rental company?
Daily tasks include handling customer inquiries, processing bookings, and ensuring timely vehicle dispatch and return. You would also monitor the fleet's availability, schedule routine maintenance, and coordinate vehicle movements. Maintaining accurate records and addressing customer feedback are also key aspects.
What is the typical work culture and what are the expectations for this role within a car rental company in Botswana?
The work culture often emphasizes strong customer service, punctuality, and a proactive approach to problem-solving. Employers expect reliability, good communication skills, and the ability to work effectively in a team environment. Adaptability is crucial given the dynamic nature of car rental operations.
What are the realistic career progression or growth paths for a Customer Care & Fleet Coordinator in Botswana?
Successful coordinators can progress into supervisory roles within customer service or fleet management departments. Opportunities may also arise in operations management or even sales within the broader transport or logistics sector. Continuous learning and demonstrating leadership potential are key for advancement.
What typical benefits can a job seeker expect for this type of role in Botswana?
Common benefits in Botswana often include statutory leave entitlements such as annual leave and sick leave. Some employers may offer medical aid contributions or membership to a pension fund. Specific benefits can vary significantly between companies based on their policies.
How should one apply for this role, and what do employers in Botswana typically look for in applications?
Applicants should submit a well-structured CV and a cover letter tailored to the job description, highlighting relevant skills and experience. Employers in Botswana highly value practical experience, strong communication abilities, and a proven track record of reliability and customer focus. Demonstrating an understanding of the local market and excellent problem-solving skills will also be advantageous.