Makhei Direct, a provider of courier and errand services, is seeking a Customer Experience Coordinator to manage customer requests, coordinate dispatch agents, and ensure efficient day-to-day operations in Maun.
Key Responsibilities
- Receive and manage customer requests (calls, WhatsApp & walk-ins)
- Coordinate and dispatch agents & runners nationwide
- Track deliveries and provide real-time customer updates
- Maintain excellent customer service and handle enquiries
- Support sales by promoting Makhei Direct services
- Keep accurate records of jobs, payments & daily reports
- Ensure smooth day-to-day courier and errands operations
Requirements
- Diploma or Degree in Business, Marketing, Communications, Logistics & Transport, Supply Chain Management.
- 1–3 years in courier, logistics, delivery services, or dispatch environment.
- Customer service experience.
- Experience with CRM systems, dispatch software.
How to Apply
Address applications to Human Capital Consultant, Boomsky Pty Ltd, PO Box 501876, Gaborone. Send via email to possible@boomsky.co.bw. Closing Date: 12 January 2025.
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