At Bayport Financial Services Botswana, we believe our people are at the heart of our success. As we continue to grow, innovate, and strengthen our business, we are looking for talented, driven, and suitably qualified professionals to join our team.
If you are passionate about making a difference, delivering excellence, and growing your career within a dynamic financial services environment, we invite you to explore the opportunities available and apply for the positions that match your skills and experience.
If you are passionate about making a difference, delivering excellence, and growing your career within a dynamic financial services environment, we invite you to explore the opportunities available and apply for the positions that match your skills and experience.
We are looking for a customer-focused and analytical professional to strengthen our customer experience function by monitoring service quality, analysing customer insights, and driving continuous improvements across all customer touchpoints. The successful candidate will play a key role in enhancing customer satisfaction, supporting quality assurance initiatives, and promoting service excellence throughout the organisation.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Banking & Finance
- Closing Date: 2026-08-21
Key Responsibilities
- Strengthen our customer experience function by monitoring service quality, analysing customer insights, and driving continuous improvements across all customer touchpoints.
- Play a key role in enhancing customer satisfaction, supporting quality assurance initiatives, and promoting service excellence throughout the organisation.
Requirements
- Bachelor’s Degree in Business Management, Business Administration or a related field.
- Minimum two (2) years’ customer service experience within the financial services, call centre, or mass-market environment.
- Experience using Customer Relationship Management (CRM) systems.
- Proficiency in Microsoft Office applications.
- Excellent communication skills in both English and Setswana.
How to Apply
Apply by email: jobs@bayport.co.bw
About the Company
Bayport Financial Services Botswana (Pty) Ltd is a prominent microfinance institution dedicated to providing accessible financial solutions to formally employed individuals across Botswana. As a proud subsidiary of the Bayport Management Ltd group, it leverages international best practices to deliver tailored products designed for the local market. The company specializes in unsecured credit and insurance products, empowering Batswana to achieve their financial aspirations responsibly. Operating with a strong commitment to responsible lending and customer service, Bayport Botswana aims to foster sustainable economic growth and financial inclusion. Its robust network of branches ensures services are readily available throughout Botswana, making a significant impact on personal and national development.
Empowering Batswana with accessible financial solutions.
Frequently Asked Questions
What qualifications and experience are typically required for a Customer Experience & Insights Quality Assurance Officer role in Botswana's financial sector?
Candidates usually need a diploma or degree in Business Administration, Marketing, or a related field. Relevant experience in customer service, quality assurance, or data analysis within banking or finance is highly valued.
What are the common day-to-day responsibilities of a Customer Experience & Insights Quality Assurance Officer in a financial services company in Botswana?
Daily tasks often involve monitoring customer interactions, analyzing feedback data, and identifying areas for service improvement. This role ensures adherence to service standards and contributes to enhancing overall customer satisfaction.
What is the typical work culture and expectation for a quality assurance role within financial services in Botswana?
The culture often emphasizes professionalism, accuracy, and strong customer-centricity, alongside adherence to regulatory compliance. Expect a collaborative environment focused on continuous improvement and data-driven decision making.
What are the realistic career progression opportunities for a Customer Experience & Insights Quality Assurance Officer in Botswana?
Successful officers can progress into senior quality assurance roles, customer insights management, or even supervisory positions within customer service departments. Further specialisation in data analytics or process improvement is also a common path.
What kind of benefits package, such as leave, medical aid, and pension, can one typically expect for this type of role in Botswana?
Most reputable financial institutions in Botswana offer competitive benefits, including annual leave, medical aid contributions, and a pension fund scheme. Specific offerings can vary but generally align with industry standards for professional roles.