CUSTOMER EXPERIENCE INTERN – Tsammereko

Vacancy

CUSTOMER EXPERIENCE INTERN

JOB SUMMARY

Mascom is looking for KYC Interns to support the centralization and coordination of Know Your Customer (KYC) processes across key customer functions. The role will contribute to enhanced operational efficiency, customer experience, and compliance with regulatory requirements.

KEY PERFORMANCE AREAS

1. End-to-end KYC process support.
2. Records & Data Management
3. Reporting
4. Process Improvement

KEY COMPETENCIES

Key technical competencies for the role are system testing & quality assurance, business process analysis, technical documentation, data analysis & reporting, service delivery management, and project management.

The candidate must be able to display the following behavioral competencies – communication, problem solving & analytical thinking, commercial acumen & organizational awareness, creativity & innovative thinking, customer orientation & stakeholder management, detail and quality orientation, initiative & drive, self-discipline & resilience, results orientation & execution and teamwork & collaboration.

JOB REQUIREMENTS

– Bachelor’s Degree in Telecommunications, Computing, Business Management, or related field.
– No experience required.

Job Advert Consent

By submitting this application, you hereby give express consent for Mascom to process any information you share in a lawful manner they deem fit in line with their recruitment process and retain it within their talent pool. Additionally, if your application is unsuccessful, you may be contacted in the future for other relevant opportunities.