The Role
Sandvik Botswana invites applications from suitably qualified and experienced candidates for the position of
Customer Sales & Support Specialist (SRP)
, This role is responsible for providing quality and efficient customer service to customers (internal & external) for Sandvik Rock Processing Solutions business in Botswana. This will involve answering and assessing all customer inquiries, processing sales orders, and responding to all customer issues with enthusiasm, proactively and in a team oriented and dedicated manner and ensuring the fulfilment of our customers’ needs promptly and courteously, This service is delivered directly to Sandvik Mining clients.
Job Summary
- Employer: Sandvik
- Job Type: Full-time
- Location: Gaborone, Botswana
- Category: Sales and product service
- Closing Date: 2026-10-11
Key Responsibilities
- Provide quality customer service, including interacting with customers, answering customer complaints
- Primary contact for external & internal customers to process, enter, maintain, and provide status of all standard and special orders.
- Quote all established standard items as requested by the customer.
- Provide basic technical support and recommend products for customer applications or refer to the technical sales support team for further assistance.
- Consistently communicate with external sales personnel as well as the Customer Service Manager/Aftermarket Manager regarding any customer sensitive issues.
- Resolve quote or purchase order discrepancies for all customer orders.
- Process routine returns, quality returns and annual stock returns.
- Monitor one or more Key Accounts; proactive notification of late orders, issuing credits and/or RMA’s, filing customer complaints, track shipments, run open order reports as needed.
- Respond promptly to customer needs; solicit customer feedback to improve service, manage difficult or emotional customer situations.
- Ensure that customers’ purchase orders are processed accurately and timeously.
- Expedite sales orders and provide progress feedback to customers timeously.
- Engage and develop relationship with internal stakeholders to ensure best customers’ experience
- Warranties Management: Liaise with quality department in the opening and closing of warrantee claims and ensure accuracy of cost allocation.
- Investigation of claim and submission of a report detailing the findings of the investigation, including a root cause analysis and recommendations for conclusion of the claim.
- Ensure timeous conclusion of warranty claims.
- Other support duties that may be assigned
Requirements
- Bachelors Degree in Business Administration/Management & or related field.
- 1-2 years’ experience in a customer facing role or environment would be highly advantageous.
- Reasonable technical understanding of vibration and/or crushing equipment.
- Sound judgement and problem-solving ability.
- Listening and logic interpretation.
- Strong customer orientation and excellent Customer Service skills.
- Advanced communication skills (written & verbal).
- Must be flexible and self-reliant, self-starter.
- Excellent time management.
- Sound commercial reasoning.
- Computer literacy and related technical software knowledge will be an added advantage.
How to Apply
REF Code: R0097874 | Job Code: R0097874
About the Company
Sandvik AB is a Swedish multinational engineering company specializing in products and services for mining, rock excavation, rock drilling, rock processing, metal cutting and machining. The company was founded in Gävleborg County, Sweden, in 1862. In 2024, it had approximately 41,000 employees and a revenue of 123 billion SEK, with sales in around 150 countries.
Frequently Asked Questions
What qualifications or education do I need to become a Customer Sales & Support Specialist at a company like Sandvik in Botswana?
Most employers require a diploma or degree in business, marketing, or a technical field relevant to the industry. Experience in sales, customer service, or technical support is highly valued, especially within mining or engineering sectors. Proficiency in English and local languages like Setswana is often essential for client communication.
What are the typical day-to-day responsibilities of this role?
You will handle customer inquiries, process orders, and provide technical product support to clients in the mining and construction sectors. The role involves coordinating with internal teams to resolve issues and maintain strong client relationships. Regular travel to customer sites across Botswana may be required.
How does workplace culture and employer expectations differ in Botswana compared to other countries?
Botswana workplaces emphasize respect for hierarchy and formal communication, especially in initial interactions with management. Punctuality and reliability are highly valued, though flexibility around community and family obligations is often understood. Building personal relationships and trust with clients and colleagues is crucial for long-term success.
What career progression opportunities exist for Customer Sales & Support Specialists in Botswana?
With strong performance, you can advance to senior sales roles, account management, or regional sales coordinator positions. Some specialists transition into technical product management or operations roles within mining services companies. Professional development through industry certifications and Sandvik's internal training programs can accelerate growth.
What benefits are typically offered for full-time sales and support roles in Botswana?
Standard benefits usually include paid annual leave, medical aid contributions, and pension scheme participation as required by Botswana labour law. Some employers provide transport allowances, performance bonuses, or mobile phone allowances due to travel demands. Specific packages vary by employer and individual experience level.
How should I apply for this role, and what do Botswana employers prioritize in candidates?
Submit applications through company career portals or reputable local job boards like Botswana Jobs and CareerPool. Employers prioritize candidates with proven sales track records, technical aptitude, and strong interpersonal skills. Tailor your CV to highlight relevant industry experience and include verifiable references from previous supervisors or clients.
