Bolux Group requires the services of a qualified, experienced
CUSTOMER SERVICE CONSULTANT
Reporting to the Customer Service Lead, you shall have a responsibility to ensure that customer orders are received, processed and delivered efficiently as per specifications.
WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
Your principal responsibilities shall include the following:
- Administer all customer orders, provide appropriate discussion with customers for various products and services displaying knowledge of both and further receiving and capturing orders from customers.
- Address all customer issues and resolve all complaints effectively.
- Attend to all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
- Confirm all pricing on orders.
- Invoice all cash sales on site – Chop & bran, all domestic credit sales as well as export sales on site and ensuring that correct documentation is used for cross-border purposes.
- Liaise with customers to ensure that deliveries are fulfilled as per order and order fill report to avoid unnecessary returns and credit notes.
- Minimise pricing claims by ensuring correct pricing on all orders and invoicing.
- Liaise with Debtors Department on status of customer accounts before dispatch of loads.
- File and archive documentation in line with company statutory and internal requirements.
- Maintain a desired level of customer satisfaction to enhance sales activities.
- Compile any reports needed by Customer Service Lead and/or Customer Service Manager.
- Develop and maintain professional relationship with colleagues and stakeholders to provide exceptional customer care services.
- Participate actively in the implementation of ISO and Kaizen programs to contribute to company compliance with health, Safety and environmental Policies.
EXPERIENCE, KNOWLEDGE & QUALIFICATIONS
The ideal candidate should have a Bachelor’s degree in Sales & Marketing or any business-related degree. Three (3) years post qualification experience. Knowledge of SAGE/ACCPAC is crucial.
The candidate must also have:
Effective written and verbal communication skills.
A high level of attention to detail.
Ability to work effectively within a team and independently.
Ability to work under pressure
Proficiency and competency in Microsoft applications including Word, Excel, power point and Outlook.
Analytic skills
More Information
-
JOB APPLICATION DETAILS
APPLICATION DETAILS
KINDLY ADDRESS APPLICATIONS TO:
THE HUMAN RESOURCES COORDINATOR
BOLUX GROUP (PTY) LTD
PRIVATE BAG X01
RAMOTSWA
[email protected]
CLOSING DATE: 04th APRIL 2022
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