CUSTOMER SERVICE CONSULTANT – Bolux Group 1033 views

Key Responsibilities

• Receive and capture orders from customers.
• Confirm pricing on orders.
• Invoice all cash sales on site, bran and chop included.
• Invoice all domestic credit sales on site.
• Invoice all export sales on site and ensure that correct documentation is used for cross-border purposes.
• Liaise with customers to ensure that deliveries are done as per order to avoid unnecessary returns and credit notes.
• Minimize pricing claims by ensuring correct pricing is used on orders and invoicing.
• Liaise with Debtors Department on status of customer accounts before dispatch of loads.
• File and archive documents in line with company statutory and internal requirements.
• Receive and attend to telephonic enquiries from customers on daily basis.
• Maintain a desired level of customer satisfaction to enhance sales activities.
• Compile any reports that will be needed by the Regional Sales Manager or any Sales Manager.
• Participate actively in the implementation of ISO and Kaizen programs in order to contribute to company compliance with Health, Safety and Environmental Policies.

Requirements

• The ideal candidate should have a Degree in Sales and Marketing/ Business Studies/ Customer Service/ Accounting or related.
• Three (3) years post qualification experience in the FMCG and manufacturing industry will be an added advantage.
• Knowledge of ACCPAC, Computer literacy, Microsoft Excel, Word & PowerPoint are essential.
• The candidate must also possess: Good communication and interpersonal skills, good planning, organizing and leadership skills, attention to detail, energy and assertiveness, good listening skills, decision making skills and analytical skills.

How to Apply