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3 hours ago
To deliver exceptional customer service at the branch level by assisting clients with insurance inquiries, policy administration, claims support, and general service requests. The role ensures a seamless customer experience, builds strong client relationships, and supports business growth through excellent service delivery.
Job Summary
- Type: full-time
- Location: Gaborone
- Category: Customer Service
- Closing Date: 2026-07-29
Key Responsibilities
- Provide professional, efficient, and courteous service to walk-in clients, and digital platform users.
- Assist customers with policy enquiries, premium payments, claims processing, and general insurance-related queries.
- Handle customer complaints promptly and escalate complex issues to ensure timely resolution.
- Process policy endorsements, and cancellations in line with company procedures.
- Maintain accurate data entry and recordkeeping of all customer transactions and details.
- Support customers with document submission and verification for policy-related matters.
- Identify cross-selling and upselling opportunities to promote insurance products and services.
- Ensure adherence to company policies, regulatory requirements, and service standards.
- Maintain accurate and confidential customer records in line with data protection regulations.
- Prepare and submit reports on customer service activities as required.
Requirements
- Bachelor’s Degree in Business, Insurance, or a related field (recommended).
- Professional certification in customer service or insurance will be an added advantage.
- Certificate of Proficiency in Long Term Insurance (CoP).
- 1-3 years’ experience in a customer service or client-facing role.
- Experience in insurance or financial services is an added advantage.
- Excellent communication and interpersonal skills
- Strong customer service orientation and problem-solving skills
- Ability to handle customer complaints effectively
- Good organisational and time management skills
- Attention to detail and accuracy
- Computer literacy (MS Office and customer systems)
- Ability to work under pressure in a fast-paced environment
How to Apply
Apply by email: vacancies@hollard.co.bw
About the Company
Hollard Botswana is a significant player in the country's financial services sector, specializing in comprehensive insurance solutions. Operating across Botswana, the company provides both short-term and long-term insurance products designed for individuals, businesses, and large corporations. As a subsidiary of the broader Hollard Insurance Group, it leverages international expertise while maintaining a strong focus on local market needs and challenges. Hollard Botswana is committed to offering security and peace of mind, contributing to the financial well-being and stability of Batswana through its diverse product offerings and community engagement initiatives. Its presence helps bolster the local economy and provides vital risk management services across the nation.
Hollard, Future Assured.
Frequently Asked Questions
What are the typical qualifications and education required for a Customer Service Consultant role in Botswana?
Most employers seek candidates with a BGCSE (Botswana General Certificate of Secondary Education) or a relevant diploma in Business Administration, Marketing, or a related field. Prior experience in customer service, especially within the financial or insurance sector, is highly advantageous.
What would be the common day-to-day responsibilities of a Customer Service Consultant at a company like Hollard Botswana?
You would primarily be responsible for handling customer inquiries, resolving issues, and providing information about products and services via various channels. This includes processing client requests, maintaining accurate customer records, and ensuring a high level of customer satisfaction.
What is the typical work culture and what are the expectations for a Customer Service Consultant in Botswana?
The work culture often emphasizes professionalism, respect, and strong interpersonal skills when dealing with a diverse client base. Punctuality, reliability, and a proactive approach to problem-solving are highly valued in the Batswana workplace.
What are the realistic career progression paths for a Customer Service Consultant in Botswana?
Career growth often involves moving into senior customer service roles, team leadership, or specializing in specific product lines within the organization. Opportunities may also arise in sales, client relations, or administrative management roles with further training and experience.
What kind of typical benefits can a Customer Service Consultant expect in Botswana?
Standard benefits usually include statutory leave provisions such as annual leave, sick leave, and maternity leave as per Botswana labour laws. Many reputable employers also offer medical aid schemes and contributions to a pension fund.
How should I apply for this role and what do employers in Botswana look for in a Customer Service Consultant?
Applications typically involve submitting a comprehensive CV and a cover letter tailored to the specific job description, often through online portals or direct email. Employers seek strong communication skills, problem-solving abilities, and a genuine passion for assisting customers effectively.