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7 days ago
Join the Merit Stars team and help us deliver excellent service to our learners and parents.
Job Summary
- Employer: Merit-Stars Tuition
- Job Type: Full-time
- Location: Gaborone, Botswana
- Category: Customer Service
- Closing Date: 2026-09-18
Key Responsibilities
- Welcome and assist parents, guardians, students and visitors.
- Handle telephone, WhatsApp and other customer enquiries professionally.
- Assist parents with student applications, registration and enrolment.
- Maintain accurate student and administrative records.
- Capture and update information on ERPNext.
- Manage filing, correspondence and general office administration.
- Handle customer queries and complaints and refer matters appropriately.
- Assist with fee-related enquiries and administrative follow-ups.
- Prepare basic reports, letters and other administrative documents.
- Provide basic computer, printer and ERPNext support.
- Perform other duties assigned by management.
Requirements
- Diploma in Business Administration, Office Administration, Customer Service, Information Technology or a related field.
- Good computer skills and proficiency in Microsoft Office.
- Excellent communication and interpersonal skills.
- Strong customer service and organisational skills.
- Professional, reliable, trustworthy and able to work under pressure.
- Previous experience in a school, tuition centre, customer service or administrative environment is an advantage.
- ERPNext or other ERP experience is an added advantage.
How to Apply
Apply by email: meritstarshr@gmail.com
Phone: 73054746 / 76915944
Address: Plot 16932, Kelemogile Street, Ramotswa
Phone: 73054746 / 76915944
Address: Plot 16932, Kelemogile Street, Ramotswa
About the Company
Merit-Stars Tuition is a private educational support provider operating in Botswana, offering supplementary instruction to learners across various grade levels. The company focuses on strengthening foundational knowledge in core subjects such as mathematics, sciences, and languages through structured tutoring sessions. Its services are designed to complement the national school curriculum and help students improve their academic performance. Merit-Stars Tuition serves families in Botswana seeking targeted revision, exam preparation, and personalised learning assistance outside regular school hours.
Quality private tuition and academic support services in Botswana.
Frequently Asked Questions
What qualifications are typically required for a Customer Services & Administration Officer in Botswana?
A tertiary qualification in business administration, hospitality, or a related field is usually required. Practical experience in customer service or administration, along with proficiency in MS Office and knowledge of Setswana and English, is highly valued. Some employers may also prefer a customer service certification or a diploma in customer relations.
What are the day‑to‑day responsibilities of this role?
The role involves handling student inquiries, processing tuition payments, maintaining student records, and coordinating with academic staff. You will also manage administrative tasks such as scheduling, filing, and preparing reports for the management team. Additionally, you may be responsible for resolving complaints and ensuring compliance with the institution’s policies.
What is the local work culture and expectations in Botswana for this position?
Botswana workplaces value punctuality, respect for hierarchy, and a collaborative approach. Employees are expected to maintain a professional demeanor, communicate clearly in both English and Setswana, and adhere to the institution’s code of conduct. Flexibility during peak enrollment periods and a willingness to work occasional overtime are also common expectations.
What career progression can I expect from this role?
Starting as a Customer Services & Administration Officer, you can advance to senior administrative roles, such as Administration Manager or Student Services Manager. With additional training or a relevant qualification, opportunities in human resources or operations management may also arise. Continuous professional development and strong performance are key to progressing within the organization.
What benefits are typically offered to employees in this role?
Most institutions provide paid annual leave, public holidays, and a medical aid scheme that covers employees and sometimes their families. Pension contributions are usually made through the Botswana Pension Fund, and some employers offer training allowances or tuition reimbursement for further studies. Additional perks may include a company vehicle or mobile phone allowance, depending on the organization.
How should I apply and what do employers in Botswana look for?
Submit a tailored CV and cover letter through the institution’s online portal or email, highlighting relevant experience and skills. Employers look for strong communication, problem‑solving abilities, and a customer‑centric mindset, as well as proficiency in MS Office and local languages. Demonstrating a track record of handling administrative tasks efficiently and a willingness to learn will strengthen your application.
