Dis-Chem Pharmacies has an opportunity for a Cosmetics Manager for their Airport Junction store, in Gaborone. You will be responsible for managing the cosmetic and beauty categories within the store. Oversee effective promoting and selling of Dis-Chem cosmetic and beauty products through excellent and consistent customer service. Ensure staff is on the floor to assist customers.

Job Description:

• Direct and support sales staff under the guidance of the Store Manager and in accordance with the Dis-Chem policies, procedures and retail working practices
• Ensure Cosmetic Consultants are allocated to the right and relevant cosmetic and beauty house
• Ensure staff receive relevant training, and manage and encourage feedback from training
• Ensure the store is adequately staffed at all times
• Be accountable and manage stock control through effective planning and ordering of stock in collaboration with Dis-Chem’s warehouse and suppliers
• Manage and address customer compliments and complaints

• Escalate serious and unresolved customer complaints to Store Manager or Regional Cosmetic Manager
• Promote problem-solving within the team to improve customer service
• Maintain merchandising and displays, to ensure a high standard of cleanliness
• Ensure all goods are correctly priced and labelled
• Maximise store income and achieve departmental, brand and vendor targets
• Ensure monthly promotions are carried out to maximise sales
• Keep up to date with in-depth knowledge regarding products, brands and the industry
• Adhere to Dis-Chem policies and procedures, SOPs and health and safety rules and regulations

Competencies:

Essential:

• Strong command of English (written and oral)
• Be a team player
• Provide excellent customer service
• Understand stock reports and sales (target and commission calculations)

Advantageous:

• Training, development and performance management of staff
• Bilingual

Special conditions of employment:

• Botswana citizen
• Completed O Levels
• Willing and able to work retail hours
• Valid driver’s license and own reliable transport
• Clear credit and criminal records

Remuneration and benefits:

• Market-related salary
• Medical aid
• Provident fund
• Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

PLEASE ENSURE THAT YOU COMPLETE THE QUESTIONNAIRE THAT COMES UP IN A NEW WINDOW WHEN YOU CLICK APPLY. IF YOU ARE USING A SMART DEVICE, THE QUESTIONNAIRE MAY NOT POP UP, AND YOU APPLICATION WILL NOT BE COMPLETE

Essential:

• Botswana citizen
• Completed O Levels
• A minimum of 3 years’ cosmetics or beauty experience within a retail environment
• Previous supervision and/management of a staff complement of around 7
• Computer literate – MS Office
• Willing and able to work retail hours

Advantageous:

• SAP experience
• QlikView experience