Job Summary
- Type: full-time
- Location: Gaborone
- Category: Operations Management
- Closing Date: 2026-07-17
Key Responsibilities
- Work closely with Executive Management to execute and implement the operational strategy in alignment with the Group’s objectives.
- Oversee and manage all operational functions within the Distribution Centre, ensuring efficiency, accuracy, and timely distribution to stores.
- Monitor overall operational performance by gathering, analysing, and interpreting logistics, inventory, and cost data.
- Ensure achievement of productivity targets, cost control objectives, and service level agreements with retail stores.
- Review financial and operational reports and implement corrective measures to improve efficiency and profitability.
- Prepare forecasts, operational budgets, analyse variances, and initiate corrective actions.
- Ensure compliance with company policies, warehouse procedures, health & safety standards, and audit requirements.
- Oversee inventory control, shrinkage management, and stock accuracy within the Distribution Centre.
- Provide leadership, mentorship, and performance management to warehouse, logistics, and supervisory teams.
- Manage labour-related matters including disciplinary processes, grievances, and compliance with labour legislation.
Requirements
- Minimum of 10 years’ senior management experience, preferably within retail distribution or warehouse operations.
- Proven experience managing large-scale distribution or logistics operations.
- Strong financial management skills with experience in budgeting and cost control.
- In-depth knowledge of supply chain management, inventory control, and warehouse systems.
- Excellent organisational, analytical, and leadership skills.
How to Apply
About the Company
Choppies Enterprises Limited is a Botswana multinational supermarket retailer headquartered in Gaborone, Botswana. The retailer initially sold only food-based goods and other fast-moving consumer goods. By 2024, Choppies had 161 stores in 4 countries.
Website: https://choppies.co.bw/
Frequently Asked Questions
What are the typical qualifications and experience required for a Divisional Operations Manager role in Botswana, especially in a retail environment like Choppies?
Candidates usually need a Bachelor's degree in Business Administration, Operations Management, or a related field, often coupled with professional certifications in retail management or supply chain. Extensive proven experience, typically 7-10 years, in a senior operational leadership role within a large retail chain is crucial, demonstrating strong leadership and strategic management capabilities.
What are the common day-to-day responsibilities of a Divisional Operations Manager in Botswana, particularly in a large retail setting?
Daily tasks involve overseeing multiple store operations within a division, ensuring efficiency, profitability, and adherence to company standards and local regulations. This includes managing budgets, optimizing inventory, leading and developing store managers, and resolving operational challenges across the allocated region. Regular site visits and performance reviews are also a significant part of the role to drive operational excellence.
What is the typical work culture and what are the expectations for a senior manager in a Botswanan retail operations role?
The work culture often emphasizes strong teamwork, respect for hierarchy, and a commitment to community engagement, particularly in customer-facing roles. Managers are expected to be adaptable, demonstrate strong leadership, and understand the nuances of local consumer behaviour and staff relations, while also being results-driven and proactive in problem-solving.
What realistic career progression or growth paths are available for a Divisional Operations Manager in Botswana?
Successful Divisional Operations Managers can often progress to Head of Operations, National Operations Director, or even Country Manager roles within large retail organizations. Opportunities also exist to transition into regional roles covering multiple countries or specialized corporate functions like supply chain management or business development.
What typical benefits can a Divisional Operations Manager expect in Botswana, beyond the basic salary?
Common benefits usually include comprehensive medical aid for the employee and dependents, a provident fund or pension scheme, and annual leave entitlement that often increases with tenure. Given the nature of the role, a company vehicle or car allowance and a performance-based bonus are also frequently part of the remuneration package for senior operational roles.
How should a job seeker in Botswana best apply for such a role, and what do employers typically look for during the hiring process?
Applicants should submit a well-structured CV highlighting leadership experience, operational achievements, and relevant qualifications, along with a compelling cover letter tailored to the specific role. Employers in Botswana look for candidates with demonstrated strategic thinking, strong local market understanding, proven team management skills, and a clear track record of improving operational efficiency and profitability.